Rm 4000] Cantonese Speaker Customer Service Specialist (pj)

Ara Damansara, Selangor, Malaysia

Job Description


Requirements:

  • Candidates must possess at least a SPM level or above
  • Fresh Graduates are welcome to apply
  • Fluent in Cantonese (Speak and Listen)
  • Proficiency in Traditional Mandarin (read, written and typing)
  • Knowledge of English communication skill is required for this role
  • Willing to commit on 5 days work per week (2 rotational offday)
  • Willing to work at 9am-12am rotational shift (9 hours work with 1 hour break included per shift)
  • Able to work in Petaling Jaya (fully on-site, reachable by LRT)
  • Preferrable to start working on 16th October 2024
Scopes:
  • Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (inbound/outbound calls, email, and live chat
  • Understand client\xe2\x80\x99s issues and provide effectively and efficiency solution to the related issues (Platform Service, Booking, Ticket, Refund, and etc.)
  • Understand and deliver business strategies and improve customer services through the execution of self-service
  • Must demonstrate high degree of integrity and confidentiality \xe2\x80\x93 Maintain confidentiality of customer information at all times
  • You will be accountable for meeting individual (KPIs) and team goals
Experience Required: Min 0 Year/s

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Job Detail

  • Job Id
    JD1069481
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    3500 - 4000 per month
  • Employment Status
    Permanent
  • Job Location
    Ara Damansara, Selangor, Malaysia
  • Education
    Not mentioned