Job Description

Job Responsibility Good working knowledge and practical experience in Repossession, Sale/Auction of vehicle. Responsible for all aspects of pre- and post-repossession handling. Responsible for monitoring and maintaining repossession recovery service standard. Serve as a key point of contact through written and verbal communication with their pointework to identify issues and develop relationships. Assist with the development and improvement of departmental policies, procedures, and processes. Repo Agent issue/conflict resolution. Provide coaching and staff counselling on performance issues. Responsible for provision regarding final chance to be given to the borrower for repayment of loan before the sale / auction of the vehicle. Assist in daily report review, pricing units available for sale and reinstatements with prompt return of customer units. Examine auction store yard performance example: on disposal lost & disposal day. Resolves any delays or issues with external auction staff to ensure sales occur in a timely manner. Job Requirements Qualification: Diploma/Advanced/Higher/Graduate Diploma/Professional Degree in Business Studies/ Administration/Management, or equivalent. Experience: At least 3 years in Repossession. Strong written and verbal communication skills including expert level negotiation skills Previous experience in repossessions and managing repossession agents preferred. Previous contract negotiation experience preferred. Languages: Mandarin, Bahasa Malaysia, English Microsoft Skills: Microsoft Word, Excel, and Outlook. Working Hours: 9am - 5pm (8 hours/day, 5day shift) Location: 46050, Petaling Jaya, Selangor. Job Benifits Basic: RM 4000 - 5000 Medical Leave + Annual Leave Medical Reimbursement, Group Insurance (hospitalization and PA) Dental/Optical benefit Parking Allowance + Company trip + Team building

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