Rm3,800 Man Eng Customer Experience Specialist For Logistic Industry (spm Holders, Kota Kemuning)

Shah Alam, Selangor, Malaysia

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Mohon

Kelayakan

Minimum SPM qualification, Fresh Graduates are welcome to apply.
A good command of Simplified Mandarin. (Speak, Read, Type).
Basic English & Bahasa are required.
6 months of call centre experience is preferable.
Must be able to work 24-hour rotational shifts, 5.5 rotational days per week including weekends & PH (9 hours/ shift & 1-hour break)
Must be able to start work on 4th September 2023!
Possess own transport and have no issue working at Kawasan Industry Kota Kemuning.

Tanggungjawab

Respond to customer inquiries and obtain customer information in a timely manner through calls, emails, live chat, social media platforms, and e-commerce platforms.
Resolve customer complaints to achieve high customer satisfaction.
Record and submit customer complaints using the internal system according to the provided SOP.
Do case escalation and investigation according to issues.
Provide VIP services to major customers and maintain customer relationships

Manfaat

Salary: RM3,500 - RM3,900 Basic (Subject to Work exp & Interview performance) + Up to RM300 KPI Allowance
EPF, SOCSO
Annual Leave, Medical Leave, Birthday Leave, Maternity Leave, Parental Leave
WORKING LOCATION: Kawasan Industry Kota Kemuning

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