(rm4,000 Basic) Mandarin Speaking Client Helpline Professional @ Award Winning Booking Site (spm Holders, On The Job Training Provided)

Shah Alam, Selangor, Malaysia

Job Description


Mohon

Kelayakan

What you\'ll Need to Succeed:

  • We are looking for individuals that have an excellent command of spoken and written English, Traditional Mandarin.
  • Personality traits - Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused.
  • Customer service skills - Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.
  • Analytical thinking and high problem-solving skills.
  • Stress tolerance and able to work under pressured environment.
  • Willing to work in shift rotations (am/pm/midnight shift) to ensure we have 24/7 service levels.
  • Able to work on public holidays and weekends.
  • Required to have own transportation arrangement because we are in 24 hours operations.
  • Able to join on 26th June 2023.
Tanggungjawab

In this Role, you\'ll get to:
  • Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat).
  • Professionally handle high volume of inquiries from clients and customers.
  • You will be accountable for meeting individual (KPIs) and team goals.
  • Understand and deliver business strategies and improve customer services through the execution of self-service.
  • Continuously identify work process improvements.
  • Communicate to Team Leaders and (or) Manager.
  • Perform office-based administrative duties whenever required.
  • Must demonstrate high degree of integrity and confidentiality
  • Maintain confidentiality of customer information at all times.
  • Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.
Manfaat
  • Basic RM4,000 + Up to RM500 KPI + RM20/ day Transportation (10pm - 6am) + Up to RM500 Dental Claim
  • 5 Working days + 2 Rotational off-days (9 hours/ shift + 1 hour break)
  • 18 days of annual leave
  • 14 days of sick leave
  • 60 days of hospitalization leave
  • 3 days of marriage leave
  • 98 days of maternity leave
  • 7 days of paternity leave
  • 3 days of compassionate leave
  • Able to carry forward 2 days of annual leave to the following year
  • Working Location: Subang/Shah Alam (Next to LRT Subang Jaya)
Manfaat tambahan
  • 5 Working Days
  • Training Provided
  • Allowance Provided
Soal Jawab Jawatan

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Job Detail

  • Job Id
    JD960730
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    4000 per month
  • Employment Status
    Permanent
  • Job Location
    Shah Alam, Selangor, Malaysia
  • Education
    Not mentioned