Rm4000 Mandarin Speaking Customer Care Specialist At Lrt Subang Jaya)

Petaling Jaya, Selangor, Malaysia

Job Description


  • We are looking for individuals that have an excellent command of spoken and written English, Mandarin, + Cantonese. (Plus Point)
  • Personality traits - Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused.
  • Customer service skills - Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.
  • Analytical thinking and high problem-solving skills.
  • Stress tolerance and able to work under pressured environment.
  • Willing to work in shift rotations (am/pm/midnight shift) to ensure we have 24/7 service levels.
  • Able to work on public holidays and weekends.
  • Required to have own transportation arrangement because we are in 24 hours operations.
  • Able to join on 30th Jan/7th Feb 2023.
Responsibilities

In this Role, you\'ll get to:
  • Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat).
  • Professionally handle high volume of inquiries from clients and customers.
  • You will be accountable for meeting individual (KPIs) and team goals.
  • Understand and deliver business strategies and improve customer services through the execution of self-service.
  • Continuously identify work process improvements.
  • Communicate to Team Leaders and (or) Manager.
  • Perform office-based administrative duties whenever required.
  • Must demonstrate high degree of integrity and confidentiality
  • Maintain confidentiality of customer information at all times.
  • Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.
Benefits
  • Up to RM 4000 Basic + Up to RM 500 KPI Allowance + RM 20 Transportation allowance for midnight shift
  • 18 days of annual leave
  • 14 days of sick leave
  • 60 days of hospitalization leave
  • 3 days of marriage leave
  • 98 days of maternity leave
  • 7 days of paternity leave
  • 3 days of compassionate leave
  • Able to carry forward 2 days of annual leave to the following year
  • Working Location: Subang/Shah Alam (Reachable by LRT Subang Jaya)
Additional Benefits
  • 5 Working Days

Ricebowl

Beware of fraud agents! do not pay money to get a job

MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.


Job Detail

  • Job Id
    JD900164
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    4000 per month
  • Employment Status
    Permanent
  • Job Location
    Petaling Jaya, Selangor, Malaysia
  • Education
    Not mentioned