Job Description

RM4000++ Senior Customer Support Associate for Global Food Delivery Platform @ PJ (30 Mar Intake)

RM4,500 ++ Per Month

Full Time

Petaling Jaya, Selangor

Fresh Graduates

Fast Response

Be an early applicant!

Posted 20 days ago \xe2\x80\xa2 Closing 4 May 2023

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Requirements

• Minimum SPM qualification, 6 months of customer service experience is required.
• A good command of Traditional Mandarin, Cantonese & English. (Speak, Read, Type)
• Must be able to work 24-hour rotational shifts, 5 rotational days per week including weekends & PH (9 & \xc2\xbd hours/ shift & 1 & \xc2\xbd hour break) (Shift allowance is provided)
• Must be able to start work on 30th March 2023!
• Possess own transport and have no issue working at Petaling Jaya office.

Responsibilities

• Handle incoming calls and inquiries from customers with a demonstration of excellent customer service skills to meet and exceed customers\' needs.
• Provide customer support using Mandarin / English language via phone, email, and live chat channels.
• Follow up and resolve customer complaints and problems and ensure its close to satisfaction.
• Other duties as assigned.

Benefits

• Salary: RM3,400 Basic + Up to RM300 Shift Allowance + Up to RM400 KPI Allowance + Min RM10/ hour OT Claim (if any)
• EPF, SOCSO, 12 days of Annual Leave, 12 days of Medical Leave
• 1 Month\'s Full Training provided (with basic salary given)
• English Class is provided to employees who would like to improve their communication & business writing skills.
• MNC Working Environment
• Office Facilities: Pool Facility + Cafeteria + Rest and Relax Zone
• Team Building + Festival Activities
• iSTAR - System for Appraisal & Rewards - to identify employees\' weaknesses and to develop future leaders for the company.
• FREE Shuttle Van to the Below Locations: Kelana Jaya LRT Station

Ara Damansara LRT Station * WORKING LOCATION: Ara Damansara, Petaling Jaya

Additional Benefits

• Transport Provided
• Performance Incentive
• Allowance Provided
• 5 Working Days
• Training Provided

Ricebowl