Job Description

Requirements:

Requirements

• Proficient in English & Traditional Mandarin (Spoken & Written).
• Possess a minimum of SPM qualification or above.
• Candidate with SPM qualification must possess a minimum of 6 months inbound call customer service/call-center/BPO or any relevant experience.
• Must be able to work 24 hours rotational shift (9 hours per day, 5 days per week).
• Able to start work immediately (Intake date: 14th Aug 2023).
• Able to work on public holidays and weekends.
• Required to have own transportation arrangement because we are in 24 hours operations. (Transportation allowance is provided).

Benefits

• Basic RM4,000 + Up to RM500 KPI + RM20/ day Transportation (10pm - 6am) + Up to RM500 Dental Claim
• 5 Working days + 2 Rotational off-days (9 hours/ shift + 1 hour break)
• 1 month of paid training is provided
• 18 days of annual leave + 14 days of sick leave
• 60 days of hospitalization leave
• 3 days of marriage leave
• 98 days of maternity leave
• 7 days of paternity leave
• 3 days of compassionate leave
• Able to carry forward 2 days of annual leave to the following year
• Working Location: Subang/Shah Alam (Next to LRT Subang Jaya with 3-4 mins walking distance)

Scopes:

Responsibilities

• Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat).
• Professionally handle high volume of inquiries from clients and customers.

You will be accountable for meeting individual (KPIs) and team goals. * Understand and deliver business strategies and improve customer services through the execution of self-service.

• Continuously identify work process improvements.
• Communicate to Team Leaders and (or) Manager.
• Perform office-based administrative duties whenever required.
• Must demonstrate high degree of integrity and confidentiality
• Maintain confidentiality of customer information at all times.
• Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.

Experience Required: Min 1 Year/s

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