Job Description

RM4,200++ Mandarin Speaker Credit Recovery Officer at PJ | Banking Services (6 Months Telesales Exp Needed)

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Full Time

Petaling Jaya, Selangor

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Posted an hour ago . Closing 26 Nov 2022

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Requirements

• Proficient in English (Spoken & Written), and fluent in Mandarin (Speaking Only)
• Possess a minimum of SPM qualification or above
• Candidate with at least 6 months of credit collection experience in the banking and finance field is highly desirable.
• Open to candidates who possess at least 6 months Telesales/Outbound Call experience in any industry.
• Must be able to work 24 hours rotational shift (9 hours per day, 5 days per week)
• Able to start work immediately (Intake date: 25 Oct 2022)

• Perform Telephone dunning of delinquent accounts and negotiate with borrower for acceptable repayment plans in a proper professional manner
• Strong ability to negotiate, persuade and convince customer to pay i.e., quick thinker and versatile when customers try to avoid payment.
• To manage and achieve Key Performance Indicators (KPIs) such as daily productivity standards in terms of number of calls, contacts, promise to pay (PTP), kept promises (KP) and money collection.
• Manage delinquent accounts to prevent control flow through of accounts and to achieve targeted delinquency number.
• Review and initiate cost-effective collection and recovery avenues to maximize recoveries and minimize losses
• Able to recommend and execute appropriate collection / legal / restructuring actions for recovery of debt and minimise credit losses.
• Review and assess suitability of customer eligibility under Bank's financial relief or forbearance program / Credit Counselling Singapore (CCS) Debt Management Program (DMP)
• Review accounts for cancellation and give instructions to panel solicitors to issue Arrears Letter of Demand (ALOD) / Letter of Demand (LOD).
• Ensure that collection actions compliant with regulatory and corporate guidelines. This includes follow up actions are in compliance with regulatory and bank's internal policies.
• Handling email correspondence with both external customers and internal stakeholders.
• Attend to customer and update latest contact details.
• To review for putting up requests for transfer payments / reversal of Annual Fees / Late / Finance charges
• Preparation of reports / analysis in terms of KPIs / delinquency number
• To carry out all other duties assigned from time to time by management.

• Salary package: Basic RM 3,000 - RM 4,000 + RM 300 Fixed Allowance + Midnight Shift Allowance (Average overall salary RM 3,600 - RM 4,500/month)
• EPF, SOCSO, EIS
• World Class Professional Paid Training
• Medical & Insurance coverage
• 13th Month Bonus
• Annual Leave, Medical Leave
• Working Location: Kelana Jaya (Reachable by Glenmarie LRT)
• MNC Working Environment.
• Better Career Advancement

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Medical Insurance
• Training Provided
• Allowance Provided
• 5 Working Days