Job Description

Mohon

Kelayakan

• Degree or professional qualification in Food & Beverage, Culinary, Hospitality or other relevant disciplines
• At least 5 years of hands-on working experience in a supervisory role in the Food & Beverage industry.
• Understand the entire business process of operating and managing restaurants, how restaurant P&L impacts top-line (revenue) growth and bottom-line target (profitability).
• Knowledgeable in full dimensions of restaurant functions including record keeping, cost management, customer handling, people management, workplace safety, food hygiene and halal compliance.
• Possess leadership qualities to coach, facilitate and motivate a diverse group or workforce towards meeting business goals and objectives.
• Good interpersonal and communication skills with proficient in verbal & written English.
• Meticulous, analytical and strong in problem identification, problem solving and decision making.
• Self-discipline, energetic, good planning ability and result-oriented person who is resilient to challenges and adaptable to fast paced environment.
• Always maintain high standard of personal hygiene, neatly attired and professionally groomed.
• Required to work on rotating shift basis which include weekends and public holidays.

Tanggungjawab

• Overall responsible for smooth operations, brand image and profitability of each outlet for the assigned area.
• Conduct trading area study and analysis to put forward business investment and/or reinvestment recommendations to further improve business results of the assigned area.
• Set realistic targets (on a month-to-month basis) for sales turnover, operating expenses and guide respective outlet management team to execute the sales initiatives and cost control plans in meeting the budget given.
• Accurately projects and controls all P&L items and responsible for overall financial and business performance of the assigned area.
• Responsible for creating conducive work environment via engaging, coaching and building commitment of restaurant management team while working shoulder-to-shoulder with the Operations Manager and Heads of Department from Corporate Office to accomplish expected business outcomes.
• Lead, align and motivate operations team on smooth execution of new products/recipes, national marketing campaigns and local marketing plans to maximize sales potential.
• Analyse customers\' feedback and direct execution of complaint recovery and/or customer engagement plans to improve customer satisfaction and increase their loyalty.
• Ensure all restaurants staffed up adequately, training & development plans are implemented, employee engagement are carried out and performance assessment are conducted through proper feedback system and appraisal review to close performance gap, improve productivity and enhance staff retention.
• Perform check and balance process via various methods such as monitoring through viewing CCTV, reporting/ documentations checks, surprise call, etc to ensure alignment and compliance to relevant internal standards, company policies guidelines and regulatory requirements.
• Conduct regular checks on physical aspects of the assigned restaurant through outlet visitation to ensure IT is well maintained and no mishandling of any aspect of overall restaurant operations including quality & standards, policies & procedures, regulatory compliance, inventory & cash management, etc.
• Review paperwork, reports, conduct analysis and take appropriate actions for rectification or improvement.

Manfaat

• Degree or professional qualification in Food & Beverage, Culinary, Hospitality or other relevant disciplines
• At least 5 years of hands-on working experience in a supervisory role in the Food & Beverage industry.
• Understand the entire business process of operating and managing restaurants, how restaurant P&L impacts top-line (revenue) growth and bottom-line target (profitability).
• Knowledgeable in full dimensions of restaurant functions including record keeping, cost management, customer handling, people management, workplace safety, food hygiene and halal compliance.
• Possess leadership qualities to coach, facilitate and motivate a diverse group or workforce towards meeting business goals and objectives.
• Good interpersonal and communication skills with proficient in verbal & written English.
• Meticulous, analytical and strong in problem identification, problem solving and decision making.
• Self-discipline, energetic, good planning ability and result-oriented person who is resilient to challenges and adaptable to fast paced environment.
• Always maintain high standard of personal hygiene, neatly attired and professionally groomed.
• Required to work on rotating shift basis which include weekends and public holidays.

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