Job Description

RMA Planner - Scope of Work

Purpose:

Ensure efficient handling of product returns, repairs, and replacements to maintain customer satisfaction and operational efficiency.

Key Responsibilities

Return Authorization

Validate customer return requests against warranty and policy. Issue RMA numbers and provide return instructions.

Logistics Coordination

Arrange and track shipments for returned goods. Ensure timely delivery to repair centers or vendors.

Inspection & Analysis

Coordinate product testing and failure analysis. Document findings for quality improvement.

Resolution Execution

Plan repair, replacement, or credit issuance. Maintain compliance with SLAs and company policies.

Inventory & Material Planning

Manage service inventory for replacements. Plan material requirements for repairs/refurbishment.

Data Management & Reporting

Track RMAs in ERP systems for traceability. Generate reports on return trends and costs.

Cross-Functional Collaboration

Work with customer service, quality, production, and suppliers. Support OEM/EMS partners in repair strategies.

Continuous Improvement

Use RMA data for quality and design enhancements. Implement best practices to reduce return rates.

Required Skills

ERP system proficiency (SAP, Oracle, etc.) Strong analytical and communication skills. Knowledge of warranty and repair processes.
Job Type: Contract
Contract length: 12 months

Pay: RM2,500.00 - RM4,000.00 per month

Benefits:

Free parking Health insurance Maternity leave Opportunities for promotion Parental leave Professional development
Work Location: In person