Job Description

Shangri-La, Kuala Lumpur
Find your Shangri-La in Shangri-La
At Shangri-La Group, joy is more than a feeling - it is a way of life. Since 1971, our people have brought the care and human touch of Asian hospitality across the globe, creating heartfelt connections and unforgettable experiences.
We believe joy is personal yet universal, found in every smile, every moment shared, and every experience elevated through our Asian art of hosting. Guided by our values and culture, we invite you to discover your purpose, grow with us, and find your Shangri-La in Shangri-La.
Shangri-La Kuala Lumpur is perfectly situated in the heart of the city, to explore and discover well-known attractions and activities that Kuala Lumpur has to offer.
As a premier deluxe hotel with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region's most exclusive city hotel.
We are in search of energetic, vibrant and multi-skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the hotel.
It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail and the skills to perform. Someone with an attitude to deliver and a passion to delight.
Responsibilities

• Clean, tidy, and prepare guest rooms according to hotel standards and procedures.
• Ensure all amenities, linens, and supplies are replenished and neatly arranged.
• Report maintenance issues, room discrepancies, or lost and found items promptly.
• Maintain cleanliness in guest corridors, pantries, and service areas.
• Uphold hygiene and safety standards in line with Shangri-La's brand requirements.
• Handle guest requests and inquiries politely and efficiently.
• Follow daily task assignments and work closely with supervisors to ensure smooth operations.
• Support team members and contribute to maintaining a positive work environment.

Requirement

• Minimum 1 year of experience in housekeeping, preferably in a hotel environment.
• Knowledge of cleaning techniques, guestroom standards, and equipment handling.
• Physically fit and able to perform repetitive cleaning tasks efficiently.
• Good communication and interpersonal skills.
• Strong attention to detail and commitment to maintaining quality service.
• Friendly, responsible, and guest-oriented attitude.
• Able to work shifts, weekends, and public holidays.
• Team player with a proactive and positive approach to work.

Skills Required