Job Description

Room Division Manager

A Room Division Manager oversees the Front Office & Housekeeping departments to ensure guest satisfaction and operational efficiency. Key responsibilities include managing staff, overseeing budgets, maintaining service and cleanliness standards, handling guest complaints, and coordinating with other hotel departments to achieve financial and guest satisfaction goals. This role requires strong leadership, problem-solving, and communication skills, along with hospitality experience.

Key responsibilities

Staff management:

Train, supervise, and mentor staff; create schedules; monitor performance; and handle personnel issues within the Front Office and Housekeeping departments.

Operational oversight:

Ensure the cleanliness, readiness, and maintenance of guest rooms and public areas. Oversee daily operations for a smooth guest experience.

Budget and financial management:

Manage departmental budgets, track expenses, and create forecasts to ensure profitability.

Guest satisfaction:

Respond to guest complaints, resolve issues, and ensure high levels of service and satisfaction are maintained.

Strategic planning:

Develop and implement long-term strategies to meet company goals and improve the division's performance.

Coordination:

Collaborate with other hotel departments, such as sales and accounts, to ensure seamless operations.
Qualifications and skills

Education:

High school diploma or GED is typically required.

Experience:

Previous experience in hospitality, especially in a supervisory role within a front office or housekeeping department, is necessary.

Skills:

Strong leadership, communication, problem-solving, and organizational skills are essential.

Qualities:

A customer-focused mentality, attention to detail, and the ability to work well under pressure are crucial.
Job Type: Full-time

Pay: RM4,000.00 - RM6,000.00 per month

Work Location: In person