Job Description

At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. With over 260,000 diverse, talented and dedicated employees across 100 locations in 30 countries, our vision is to be the most technologically advanced and trusted manufacturing solutions provider. We combine an unmatched breadth and depth of end-market experience, technical and design capabilities, manufacturing know-how, supply chain insights and global product management expertise to enable success for the world's leading brands. We are driven by a common purpose to make a positive impact for each other, our communities, and the environment.

Job Summary

• Provide automation of business processes
• Strong interest in Robotic Process Automation area
• To provide consultancy on RPA CoE development of Best Practices
• Troubleshoot and resolve issues within SLA on existing automations
• Manage Incident till resolution
• Process gap analysis and continuous improvement of processes.
• Development of Standard Blue Prism Objects (Blue Prism Common Objects)
• Work with Stakeholders of all levels closely
• An eagerness to learn.

Essential Duties & Responsibilities.

• Identifying/ leveraging best practices already in use in the RPA / OCR community
• Responsible for creating & maintaining RPA process documentation as per RPA COE governance process (i.e. PDD, SDD)
• Execute & support RPA process initiatives with team members, relevant stakeholders and process owners
• Provide effective and efficient support to the Head of RPA CoE to ensure the smooth running of all automated processes
• Understand and design solution for different processes used throughout Jabil in different functions & locations. Look for opportunities within Jabil for automation
• Ensure that business users interests are reflected within all phases of improvement
• As a CoE team to provide support on Blue Prism related issues
• To be a part of a DevOps team which Develop Automation and Support the Automation in Blue Prism and any other platform used for automation
• An Agile mindset and team player. Willingness and ability to learn and collaborate with others to deliver the automation solution as a Team.
• To use the Microsoft Azure DevOps Tool to update and manage all task and user stories assigned
• Responsible for operations process documentation
• Creating Wikies for all the Blue Prism Objects and Create Knowledgebase for incidents resolved
• Create a repository or Wiki of all Blue Prism Common Object and standard processes.
• Monitor ticket closely ensure support tickets are resolved within SLA.
• Serve as escalation point for troubleshooting issues per OLA and SLA.
• Maintain a thorough knowledge and in-depth field experience in one application module regarding emerging or job technologies required, this could include formal or self-paced professional development.

Education & Experience Requirements

• Bachelor's degree in Information Technology or Management Information Systems OR 2 years of equivalent external work experience in the business area, from an IT and business perspective.
• Coding knowledge and experience with .NET, Visual Basic, JavaScript, python, C#, Node JS and SQL languages preferred. Knowledge of any of these languages will be an added advantage
• Understanding process of EDI / B2B and their standards (EDIFACT, X12, XML, JSON and API )
• Good understanding of MS Office suite (Word, Excel,PowerPoint and Office 365) would be an asset.
• Working understanding of the Agile and Scrum is highly desirable
• Microsoft Azure DevOps Tool is an added advantage
• Good communication skills both verbal and written in English.

BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver's license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact your local police department. Any scam job listings should be reported to whatever website it was posted in.

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identify, age, disability, genetic information, veteran status, or any other characteristic protected by law.