Job Description

PARKROYAL COLLECTION Kuala Lumpur puts you in the enviable heart of Kuala Lumpur\'s Golden Triangle, where shopping, entertainment and commerce all come together.Step outside our doors and experience a variety of food, available around the clock. Choose from a wide spectrum of shopping centres, from the decades-old homegrown staple Sungei Wang Plaza with its old-school charm to the award-winning shopping destination Pavilion Kuala Lumpur packed with over 700 retail outlets and restaurants.Then, when the sun goes down, let your hair down and savour Kuala Lumpur\'s vibrant nightlife just a stone\'s throw away, on Changkat Bukit Bintang with its heady brew of clubs and bars.Sight-seeing? Our hotel is just minutes away from premier destinations such as the Kuala Lumpur Convention Centre (KLCC), Petronas Twin Towers, KL Tower, Lake Gardens and Malaysia\'s International Financial District, the Tun Razak Exchange (TRX).The Role

• Ensure the prevention of loss of properties of employer, associates, guests, visitors, contractors, suppliers and others.
• Ensure the protection of life of associates, guests, visitors, contractors, suppliers and others.
• Ensure the safety of associates, guests, visitors, contractors, suppliers and others.
• Ensure the hotel is secured for the guests to stay and safe for associates to work.
• Report any unsafe acts and conditions in preventing industrial accident to occur.
• As the Safety and Security Supervisor, you will be responsible for performing the following tasks to the highest standards:
• Supervise each security operation shift, making sure adequate patrol patterns and frequencies are maintained to ensure the security of guests and team members.
• Familiarize with and check hotel fire equipment and fire evacuation passages.
• Ensure Security Guards report maintenance issues to the Engineering department promptly as recorded during their patrols.
• Familiarize with each department\'s work procedures, security knowledge and emergency procedures, supervising each position\'s professional knowledge and work standard.
• Conduct random bag inspections of team members entering and leaving the building.
• Ensure asset removal policy is adhered to, to prevent hotel assets from being removed without proper authorization.
• Arrange escort services for team members carrying cash, where required.
• Maintain perimeter patrols at points of entry and egress to ensure that there are no loiterers in the hotel premise.
• Professionally examine team members\' work knowledge, discipline and responsibilities.
• Convey and carry out the department\'s work arrangements and training plans.
• Conduct random inspections of the hotel to ensure security practices are being followed, fire exits are not blocked, equipment is not obstructing fire hose reel doors, sufficient clearance between stacked goods and sprinkler heads.
• Take appropriate action to resolve guests\' complaints, communicating professionally and effectively with guests.
• Be familiar with current first aid and fire emergency procedures.
• Ensure a high level of cleanliness and tidiness in your work area.
• Maintain a professional appearance up to Parkroyal collection standards, demonstrating good attitude and behaviour at all times.
• Interact with team members in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way communication.
• Adhere to the hotel\'s policies and procedures, PRCKUL code of conduct and the hotel\'s team member handbook.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
• Carry out other reasonable duties and responsibilities as assigned.

• Diploma or equivalent in criminal justiceor security management.
• 2-3 years working experience in hotel industry.
• Expereince in supervisory or team leadership role is often required.
• CPR or OSH certification is a plus point.
• Knowledge of security protocols.
• Strong communicationm skills.
• Problem-Solving skills.

Pan Pacific Hotels Group