Job Description

Summary ABOUT SAINT LAURENT

Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury pr\xc3\xaat-\xc3\xa0-porter in a 1966 collection called \xe2\x80\x98Rive Gauche\xe2\x80\x99, synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the socio-cultural landscape.

In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April 2016, continues to position the house at the summit of the luxury universe.

Today, Saint Laurent collections include women\xe2\x80\x99s and men\xe2\x80\x99s ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties and eyewear.



We are currently seeking a Department Manager who will report to the Store Director as part of our dynamic team in TRX.

ROLE

The Department Manager is a professional in the category they oversee and is responsible for promoting brand engagement to customers in order to guarantee the quantitative and qualitative goals assigned for the department and store.

He/she represents the company to their best possible ability and is a proactive sales professional who is also responsible for leading, motivating and coaching the team in the achievement of the key business KPIs and goals. They are also responsible for staff development and in ensuring that their department runs in the most effective way possible.

Business developer:

Supervise sales to ensure customer engagement and that the qualitative standards required by our brand are maintained

Ensure that your department is providing excellent customer service on the sales floor, in the fitting rooms and at the cash desk

Implement action plans defined with the HQ and Store director and guarantee follow up at store level

Analyse store trends and communicate high quality relevant feedback to the Store Director and Retail Director

Punctually submit all quantitative and qualitative information to the Buying team at Headquarters in order to communicate any requirements and to predict possible issues

Keep up to date with market and fashion trends, know and monitor your surrounding business environment including local competition and communicate this information to the Staff

Talent leader and developer:

Communicate on a daily basis technical and stock information related to the product to the Staff in the Department

Create and maintain a positive and motivating work environment

Motivate and challenge the team on a daily basis in your department

Recruit, retain and develop your team

Support the Store Director in setting up and delivering: Morning briefings, one to one meetings, personal development plans

Ensure your team are kept informed of store performance and KPIs

Identify and develop the strengths of each team member, supporting professional growth through training and coaching

Provide team training in order to engage customers: clientelling, after-sales activities, deployment of training tools

Process Manager:

Ensure that all the processes are in compliance with legal and safety requirements

Challenge current processes to ensure efficiency and effectiveness in your department

Take all the necessary measures to ensure loss prevention and safety in the store

Ensure the correct rotation of the goods in the warehouse for the department involved

Adhere, inform and follow-up on all Company Policies & Operational Procedures

Brand Promoter:

Promote the culture of the brand internally and externally

Build a network who have an impact on local and international luxury businesses in order to promote customer loyalty, especially with Top Clients and VIPs

Ensure the store atmosphere upholds brand image

Always lead by example

Guarantee excellent customer experience

Personally manage all delicate situations regarding issues related to the product

PROFILE

Significant experience in the sale of luxury goods or retail

Proven management experience and the ability to achieve results through providing constructive, feedback and coaching

Product sensitivity and extensive product knowledge within the category

Strong knowledge of the market and fashion trends

High sensitivity to customer experience and loyalty

Detail orientated and highly organised with the ability to prioritise the needs of the business

Adaptable in your approach

Willingness to be involved in innovative projects

Excellent interpersonal skills and a passion for providing excellent customer service

A positive attitude with ambition to learn and develop

Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms \xe2\x80\x93 gender, age, nationality, culture, religious beliefs and sexual orientation \xe2\x80\x93 enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

Job Type Regular

Start Date 2024-03-01

Schedule Full time

Organization Saint Laurent Malaysia

Yves Saint Laurent