Job Description

Requirements

Job Related Experience & Knowledge:

Basic computer skills (MS Word, Excel, email).

Good attention to detail and data accuracy.

Able to follow instructions and work systematically.

Basic communication skills in English and Bahasa Malaysia (Mandarin is an advantage).

Basic understanding of online marketing channels (SEO, PPC, social media).

Education:

SPM / Certificate / Diploma in Business Administration or related fields.

Fresh graduates are encouraged to apply.

Prior clerical, admin, or customer service experience is an advantage.

Responsibility

Key Responsibilities:

Lead Handling & Data Entry

Receive customer leads from LMS, online platforms, agents, or walk-in customers.

Enter and update customer information accurately into the system.

Check that basic customer details and documents are complete.

Maintain proper records and filing (physical and/or electronic).

Follow-Up & Coordination

Contact customers to request missing information or documents when required.

Update lead status and remarks in the system based on progress.

Assist in assigning leads to the relevant sales or credit staff.

Follow instructions from seniors to ensure timely processing of leads.

Administrative Support

Prepare simple daily or weekly lead tracking reports.

Assist in compiling documents for credit or sales review.

Perform general clerical and administrative duties as assigned.

Compliance & Housekeeping

Follow company SOPs, KYC requirements, and confidentiality guidelines.

Escalate any unclear, incomplete, or suspicious cases to a supervisor.

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2,000.00 - RM2,200.00 per month

Benefits:

Health insurance Maternity leave Opportunities for promotion Professional development
Work Location: In person