Sales Admin Cum Customer Service
George Town, M07, MY, Malaysia
Job Description
Administrative Support:
Perform general administrative duties, including scheduling, data entry, and document management. Maintain accurate records of customers' enrollment, progress, and communication logs. Coordinate with various departments to ensure efficient workflow and timely resolution of issues. Assist in the organization and execution of webinars, online classes, and events as required.
Customer Service:
Act as the first point of contact for customers, handling inquiries via phone, email, and walk in customer. Provide timely and effective support to customers, addressing any concerns or questions. Manage the customers from the sales process to the onboarding process, ensuring all customers receive the necessary information and resources. Conduct welcome messages/ calls and send orientation emails to guide new customers through their initial steps.
Process Improvement:
Identify areas for improvement in administrative processes and customer service delivery. Collaborate with the team to implement new procedures that enhance overall efficiency and customer satisfaction.
Job Types: Full-time, Permanent
Pay: RM1,700.00 - RM2,000.00 per month
Benefits:
Cell phone reimbursement Maternity leave Opportunities for promotion Professional development
Application Question(s):
ABLE TO START IMMEDIATELY?
Experience:
Customer Care Specialist: 2 years (Preferred)
Work Location: In person
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1244683
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationGeorge Town, M07, MY, Malaysia
-
EducationNot mentioned