Job Description

Job description:

The Sales Admin supports the sales and admissions team by handling inquiries, coordinating admission procedures, maintaining documentation, and providing administrative support. This role is crucial in ensuring a smooth and professional experience for potential residents and their families.

Key Responsibilities:

Sales & Admission Support

Attend to inquiries from potential residents or their families via phone, email, WhatsApp, and walk-ins. Provide accurate information regarding services, pricing, facilities, and bed availability. Coordinate and schedule tours and appointments for prospective residents. Follow up with leads and maintain an up-to-date lead tracking system. Assist in preparing and processing admission documents and contracts. Liaise with internal teams to ensure a smooth resident onboarding process.
Administrative Support

Maintain resident and prospect databases and records accurately. Prepare weekly and monthly sales and occupancy reports. Handle admission fee invoicing, receipts, and payment records. Organize and archive contracts, admission forms, and supporting documents.
Customer Engagement

Act as the first point of contact for family members, referral sources, and walk-in visitors. Build trust and rapport with families through consistent and compassionate communication. Address pre-admission concerns or general queries in a professional manner.

Requirements:

Diploma or Degree in Business Administration, or a related field.

Proficiency in Mandarin is added advantage

, in addition to English and Bahasa Malaysia. Good interpersonal and communication skills. Organized, detail-oriented, and able to work independently Proficient in Microsoft Office (Excel, Word, PowerPoint). Prior experience in elderly care, healthcare, or hospitality is an advantage.
Job Type: Full-time

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

Additional leave Cell phone reimbursement Free parking Maternity leave Opportunities for promotion Parental leave Professional development
Education:

Bachelor's (Preferred)
Work Location: In person