Job Description

Sales Process Support:

A B2B (Business-to-Business) Sales Administrator plays a crucial role in supporting the sales team to achieve their targets by handling administrative tasks, managing data, and ensuring a smooth sales process. This role is essential for maintaining efficient operations and allowing sales representatives to focus on revenue-generating activities.

Here's a comprehensive job description for a B2B Sales Administrator:

Job Title:

Sales Administrator (B2B)

Location:

Kuala Lumpur, Malaysia

Reports To:

Sales Manager

Job Type:

Full-time

Job Summary:

Sales Administrator (B2B) will provide comprehensive administrative and operational support to the sales team, ensuring the smooth and efficient execution of sales processes from lead generation to post-sales support. This role involves managing sales data, processing orders, coordinating with internal departments, and maintaining strong client relationships to contribute to the overall sales success.

Key Responsibilities:

Process sales orders, quotations, invoices, and delivery orders accurately and in a timely manner. Verify order details, including product specifications, pricing, and payment terms, ensuring all information is complete and correct. Coordinate with the logistics/operations team to ensure timely product delivery and service implementation. Assist sales representatives in preparing sales proposals, presentations, and contracts. Follow up on outstanding orders, payments, and any discrepancies with clients or internal departments.

Data Management & Reporting:

Maintain and update the Customer Relationship Management (CRM) system (e.g., Salesforce, HubSpot) with accurate client information, sales activities, and pipeline status. Generate regular sales reports (e.g., daily, weekly, monthly sales performance, pipeline reports, lead conversion rates) for the sales team and management. Assist in analyzing sales data to identify trends, opportunities, and areas for improvement. Ensure data integrity and cleanliness within all sales-related systems.

Client Communication & Support:

Serve as a primary point of contact for client inquiries via phone, email, and other communication channels, providing information on products, services, order status, and addressing general queries. Liaise with clients to obtain missing information, clarify order details, and resolve minor issues or redirect complex issues to the appropriate sales representative or department. Maintain a high level of customer satisfaction through proactive communication and efficient problem-solving.

Administrative & Coordination:

Schedule and coordinate meetings, appointments, and travel arrangements for the sales team. Manage sales documentation, filing, and record-keeping in an organized manner. Assist with the onboarding of new sales team members, including setting up accounts and providing initial training on systems and procedures. Collaborate effectively with other departments, including Marketing, Finance, and Operations, to ensure seamless sales support. Support the Sales Manager with various administrative tasks as required.
Job Types: Full-time, Permanent, Fresh graduate

Pay: RM1,700.00 - RM3,000.00 per month

Benefits:

Maternity leave Opportunities for promotion Parental leave Professional development
Application Question(s):

Age Location Current Salary Expected Salary Single/Married
Work Location: In person