Job Description

Position Title:

Sales Administrator

Department:

Sales & Customer Service

Reports to:

Managing Director

Role Purpose

To provide end-to-end support for the sales team and customers by handling customer inquiries, preparing quotations and invoices, managing CRM data, and ensuring a smooth after-sales experience. This role bridges communication between customers and internal teams, focusing on

customer satisfaction, accurate documentation, and timely follow-up

.

Key Responsibilities

Customer Service

Handle customer inquiries via phone, email, WhatsApp, or in-person with professionalism. Provide product information, pricing details, and service guidance. Coordinate warranty claims, service requests, and after-sales follow-up. Build and maintain strong relationships to ensure customer loyalty to generate the repeating sales revenue contribute to company.

Sales Support

Prepare accurate quotations, invoices, and sales orders. Update and maintain CRM system with leads, customer data, and order status. Track sales pipeline, prepare weekly/monthly sales reports for management. Support sales campaigns, promotions, and customer communication. Assist sales team with tender documents, proposals, and presentations.

Collaboration & Coordination

Work closely with the Admin Operation team to ensure smooth handover of confirmed orders for processing and delivery. Provide sales data input to accounting (outsourced) for reporting purposes. Liaise with warehouse staff for stock availability related to customer orders. Coordinate with marketing/graphic designer for customer-facing material when required.

Skills & Qualifications

Diploma/Degree in Business Administration, Marketing, or related field. 3 years' experience in customer service or sales support (preferably in trading/distribution/retail). Strong communication skills (written & verbal). Proficient in Microsoft Office (Excel, Word, PowerPoint). Familiar with CRM systems / SQL system (training will be provided). Highly organized, detail-oriented, and customer-focused.
Job Types: Full-time, Permanent

Pay: RM1,750.87 - RM3,200.00 per month

Benefits:

Opportunities for promotion Professional development
Work Location: In person