Job Description

About the JOBIn this role your duties will include :

• Responsible for back office, inventory, and support activities, ensuring maximum cooperation to the sales team in the achievement of the store targets.
• To manage and supervise store operations administration and all related cycle, quarterly and annual, inventory activities.
• To advice on all back-office activities such as data entry into the proper software system, product receiving at store, check between physical items received and invoice, incorrect product receiving management together with the Regional logistics department.
• To perform after sale service activities such as taking items to repair in charge from the sale staff, contacting repair centers, organizing item shipment to repair centers, following up on item repair status etc. providing prompt information to sales staff.
• To attend to customer enquires (via phone) on products/ pricing/ repairs/ exchange/ or transfer calls to Client Advisor.
• To support and manage on all administration support and paperwork (roster planning, annual/ medical leave, petty cash and claims.
• To support uniforms order, issuance, alternation, collection / returns and destruction of old sets of uniforms.
• To prepare monthly reports and briefing minutes for Store Manager
• Any ad-hoc duties and support as needed.

ProfileAbout YOU:We are looking for a unique and amazing talent, who brings along the following:

• Speak and write fluent English
• Meticulous and able to work in a fast pace environment
• Knowledge of Luxury business
• Understanding of store procedures and process
• Knowledge of CRM techniques and tools
• Knowledge of store operation applications (Beanstore, CRM, SAP etc)
• Knowledge of Microsoft Windows
• Customer Orientation
• Flexibility & Adaptability
• Integrity & Trust
• Role Competencies

Additional informationBulgari is an equal opportunity employer. We celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs.

Bulgari