As a Sales Assistant, your primary role is to foster long-term relationships with customers while achieving sales targets. You will represent the brand in a professional and positive manner, ensuring repeat business and a great shopping experience for all customers.
Key Responsibilities
Customer Service
Deliver excellent customer service, assisting customers in making informed purchasing decisions.
Provide product recommendations based on customer needs and share in-depth product knowledge.
Ensure a welcoming, clean, and organized store environment.
Stay updated on store promotions, product knowledge, and industry trends to maximize customer engagement.
Sales & Retail Operations
Achieve individual and store sales targets while maintaining high levels of productivity.
Assist in the execution of sales strategies as directed by management.
Handle transactions efficiently and in compliance with operational procedures.
Support the setup and maintenance of visual merchandising displays, ensuring the store meets brand standards.
Perform daily store opening and closing procedures.
Inventory Management
Manage stock levels and maintain inventory accuracy by conducting regular stock counts.
Ensure proper handling and care of store merchandise, and monitor stock receiving processes.
Report and resolve any stock discrepancies within a 48-hour timeframe.
Team Collaboration & Reporting
Work closely with store management to collect and report on sales, customer service, and inventory data.
Support the management team in addressing customer complaints and other ad-hoc tasks as required.
Key Performance Indicators (KPIs)
Achieve individual sales targets and contribute to store goals.
Maintain high standards of customer service and compliance with company SOPs.
Uphold inventory accuracy and minimize stock losses.
Ensure consistent attendance and punctuality.
Required Skills & Qualifications
Strong interpersonal and communication skills.
Ability to work in a fast-paced retail environment and adapt to changing customer needs.
Team-oriented with a proactive approach to problem-solving.
Basic knowledge of inventory management is an advantage.
Benefits
Competitive salary and sales incentives.
Staff discounts and other benefits aligned with company policies.
12 days AL and medical claims
Job Type: Full-time
Pay: From RM1,700.00 per month
Work Location: In person
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