Job Description

Group Company: Ideal Global Corporation Sdn. Bhd. Designation: Sales Associate (DES_508), Sales Senior Associate (DES_155) Office Location: Johor Baharu (Branch Office) Position description: The senior sales associate performs various functions in support of the store manager or assistant manager. When working in a retail store, the following job description example shows typical duties, tasks, and responsibilities senior sales associates are commonly expectedly to perform: Provide top level customer service that exceeds the expectation of customers Achieve individual and store sales and KPI indicators by maximizing every opportunity to make sales Perform till duties, including refund processing and price overrides Identify the needs of customers and provide correct answers to them on questions concerning all products Provide answers to questions relating to price, benefits, features, location, use of merchandise, etc. Assist less experienced colleagues with answers to queries on issues they have no knowledge of Stand in for the assistant manager or the store manager when needed Provide support by acting as a key holder in meeting the needs of the business in the store whenever required Provide support to new members of staff Ensure proper customer records, security of stocks, and handling of cash in line with company processes and procedures Responsible for timely and efficient delivering of all customer orders, as well as completion of repairs and engraving requests by customers; ensure records of customer requirements are kept accurately in accordance with company procedures Capture and input customer data into company database to enable the promotion of customer loyalty and repeat visits Receive and investigate complaint from customers and ensure successful and prompt resolution; develop acceptable solutions and make recommendations to the management of the store appropriately Actively take part in all training events and meetings organized by the store Take proper and accurate record for all stock, and check prices Adhere to established safety and security procedures of company and ensure all potential health and safety issues are communicated promptly to the store manager Perform other tasks the store manager may assign based on the store demands. Primary Responsibilities: Experience working as a sales consultant in a retail setting Excellent written and verbal communication skills to enable effective communication across all levels in the company, as well as with external parties Exception ability to drive through change and initiatives to achieve company goals Strong ability to lead and plan the work of a sales team to achieve set company goals Strong multitasking ability to handle various competing priorities and demands simultaneously without making mistakes Additional Responsibilities: Strong ability to analyze risks, pre-empt customer needs, and work proactively, efficiently and effectively Strong ability to attend to customers politely and respectfully, and to offer service that exceeds their expectations Strong ability to frequently provide customers with relevant information and keep them fully informed always Strong ability to initiate innovative ideas for excellent customer care delivery Possess exceptional self-motivation, confidence, and enthusiasm Reporting Team Reporting Designation: Sales Manager (IGC) (DES_555) Reporting Department: Sales and Marketing (IGC_SM_DEP) Educational Qualifications Preferred Category: Field specialization: Sales, merchandising and other allied operations Degree: Academic score: Institution tier: Specific Requirements Travel: Vehicle: Work Permit: Other Details Pay Rate: Contract Types: Time Constraints: Compliance Related: Union Affiliation:

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