Job Description

At Intrepid, we're global leaders in creating life-changing destination experiences. Our Sales Consultants play a vital role in connecting customers with unforgettable group and tailored trips! They are responsive, regional experts who are skilled at 'wowing' customers with amazing options, while achieving excellent conversion rates.
As a Sales Consultant, you will be the first point of contact for our customers. You will attend to customer queries, sell optional trips and ensure seamless bookings. You will work closely with our contracting and reservations teams to provide exceptional service and build lasting relationships with our travellers.
You will also focus on understanding customer needs, creating personalised travel options, and converting enquiries into bookings, ultimately securing repeat business for us!
This is a permanent, full-time position, based in our Kota Kinabalu office in Malaysia.
Some of the experience you'll bring with you may include:

• 1-2 years' experience in tourism sales as a tour consultant, sales consultant, or similar role
• Excellent communication skills with strong attention to detail
• In-depth knowledge of regional and local travel destinations.
• Proficiency in using booking systems and following processes for great customer service.
• A degree in tourism would be advantageous but not essential.

Our people reflect the diversity of our customers and the communities we visit:
Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.
Rewarding and developing our people is important to us, some of our work perks include:

• Flexible work options, such as work-from-home options and the ability to 'work from anywhere' 4 weeks a year
• A free Intrepid trip every year, plus generous discounts for families, and close friends
• 5 extra days of leave a year for use on Intrepid trip's
• A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
• Access to e-learning platforms, professional development and mentor programs
• 20 hours of volunteer leave every year to use on causes most important to you
• Employee Assistance Program, a 24/7 service that offers counselling for you and your family

We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.
At Intrepid ensuring diversity, equity, and inclusion is an important part of our recruitment process. If you require a reasonable accommodation to submit your application, please email careersupport@intrepidtravel.com with your name, location, and the accommodations you need, we will then be in touch to support your application.

Skills Required