Job Description

• Diploma in Business Administration/Electronics Engineering or other engineering discipline
• Min 2 years relevant customer service experience, preferably in 24/7 technical support environment in the marine industry
• Possess a commercial mindset
• Good oral and written communication skills in English
• Must be able to work in fast paced environment.
• Knowledge of maritime electronic equipment will be an advantage
• A self-starter and resourceful team player yet able to work independently,
• Able to work with people at all levels, a team player
• Able to perform 1 week of evening shift once a month (4 pm to 1 am)
• Able to do weekend and public holiday duty once a month (Sat & Sun)

ResponsibilitiesPURPOSE:

• To support the Inside Sales process in order to prepare and ensure accurate commercial handling of customer request.

RESPONSIBILITIES:

• Send quotation and answer all customers\' enquiries on service, survey, commissioning and installation professionally and timely
• Is part of the Request For Quotation (RFQ) process and ensures the preparation and technical elaboration of ticket/RFQ components
• Works within sales authorization and precisely defined pricing guidelines
• In case of uncertainties, ensures to align with sales, technical, logistics and/or the Inside Sales Team Lead
• Cost price calculations of orders based on customer requirements and wishes
• Ensures that all relevant information is up to date, correct and complete in Zendesk/Navision
• Follow up with customers after the quotations are sent
• Ensures all documentation and information in Zendesk is complete for handover to Operations
• Inside Sales Team should check with the Technical Support Team at the beginning of the RFQ to ensure the correct parts are selected.
• Register relevant external customer feedback in sharepoint (complaint / compliment)

Benefits

• Established MNC
• Attractive remuneration and benefits
• Hybrid working condition

SkillsSales Experience Communication Skills Organizational Skills Customer Relationship Management (CRM) Negotiation SkillsImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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