Job Description

Business Overview

ELEMENT SOLUTIONS INC Element Solutions Inc. (NYSE: ESI) is a leading specialty chemicals company whose operating businesses formulate a broad range of solutions that enhance the performance of products people use every day. Developed in multi-step technological processes, our innovative solutions enable our customers\' manufacturing processes in several key segments, including electronic circuitry, communication infrastructure, automotive systems, industrial surface finishing, consumer packaging, and offshore energy. Customers of our businesses use our innovation as a competitive advantage, relying on us to help them navigate in fast-paced, high-growth markets. For example, in-car technology, from infotainment to driver assistance, is accelerating the pace of new product development and changing the competitive playing field for automotive manufacturers. With a long-standing presence in automotive markets and a deep market expertise in electronics, we sit at the intersection of this fast-growing market. The breadth of our offerings provide strong strategic value to the end markets we serve.

Job Purpose

Customer Service and Order Processing to support Sales team and customers in Malaysia.

Job Responsibilities

• Handling all incoming enquiries from Customers
• Liaising with internal Dept (Planners / Purchasers) on Customers orders (especially if given lead time is tight) to ensure internal team are able to fulfil the orders
• Processing all Customers PO\xe2\x80\x99s received into JDE system
• Confirming Customers orders by form of Order Acknowledgement
• Ensuring committed ship date in system are updated and aligned with the dates Planners / Purchasers committed
• Handling Sample request per directed by Sales / CTS team
• Raising awareness to ACM for potential customers whose Sales demand exceeded the Credit limit given, for Credit limit Change request to be followed up
• Raising SR (for customer\xe2\x80\x99s account on hold due to outstanding payment / Over Credit limit), while ACM are reviewing on Customer\xe2\x80\x99s Credit Limit
• Consolidating needed info when complaints are received (affected products / Lot# / quantities etc) to QA and CTS team to investigate on the cause of complaints
• Closing the complaints by form of Credit Notes / Replacements depending on the decision of QA/ACM
• Following up with Customers on their Orders / Forecast demand
• Sharing anticipated demand surge with Operations team, for them to cater to the needed RM (especially if the product is non common)

Requirements & Qualifications

Experience in customer service or sales order processing will be an added advantage Ability to work in cross-functional environment with colleagues from Quality, Purchasing, Sales team

Education

High school diploma or GED in Relevant industry

Relevant Industries

Chemicals
Electronics
Manufacturing

EEO Statement

Element Solutions Inc group of companies are E-Verify Companies and provide reasonable accommodation for qualified individuals with disabilities and disabled veterans in job applicant procedures. Equal Opportunity Employer: Minority/Female/Veteran/Disabled/Gender Identity/Sexual Orientation