Job Description

\xe2\x80\xa2 To respond quickly and efficiently to all in-coming sales enquiries, by telephone, fax and email, preparing brochures as required. \xe2\x80\xa2 Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Prepare and review written documents accurately and completely. \xe2\x80\xa2 Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the hotel \xe2\x80\xa2 Raising invoices. \xe2\x80\xa2 Promote awareness of Hotel and brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). \xe2\x80\xa2 Use sales techniques that maximize revenue while maintaining existing guest loyalty to the Hotel / Company. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities / services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). \xe2\x80\xa2 Responding to and coordinating all internal meeting requests. \xe2\x80\xa2 Assisting in implementing the sales strategy as set by the DOS \xe2\x80\xa2 To record the progress of all enquiries and translate into a monthly report, including source of business trends, enquiry conversion rates, future predicted sales and other reports as directed by the DOS. \xe2\x80\xa2 Ensure an efficient tracking system of all event paperwork. \xe2\x80\xa2 Up-keep of a client and agents database \xe2\x80\x93 updating where necessary to allow effective promotions. Issuing of corporate rates and travel agents contract \xe2\x80\xa2 Compilation of weekly overview sheets to all departments including communication and administration of ancillary services. \xe2\x80\xa2 Ensure that mailing list is handled properly, Courier packages are recorded and collected and at end of month hand over the billing details to Finance department. \xe2\x80\xa2 Maintain lists / order stock of brochures, festive cards and giveaways. \xe2\x80\xa2 To liaise at all times with all team members and work as a team to reach targets set by the DOS \xe2\x80\xa2 To encourage repeat business by networking with current clients. \xe2\x80\xa2 Follow all company policies and procedures. \xe2\x80\xa2 Ensure personal appearance is clean and professional. \xe2\x80\xa2 Maintain confidentiality of proprietary information; protect company assets. \xe2\x80\xa2 Answer telephones using appropriate company standards and etiquettes. \xe2\x80\xa2 Develop and maintain positive working relationships with other team members. \xe2\x80\xa2 To undertake any other job assignment given by the DOS
8 KIA PENG SUITES IS A BRAND NEW SERVICED RESIDENCE IN KUALA LUMPUR.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent