Job Description

About Us

RedRadar International is a recruitment agency based in Kota Damansara, Petaling Jaya.
Since 2012, we have helped over 5,000 candidates land their dream jobs with companies that value their talent and potential.

We specialize in matching the right people with the right opportunities, guiding you through every step of the hiring process -- from application to offer.
At RedRadar, you're more than just a resume -- you're a person with ambition, and we're here to help you achieve it.

Visit us: www.redradarinternational.com

Job Details

Position: Sales Cum Customer Service
Salary: RM2,000 - RM2,500

Working Days & Hours:
Monday - Friday: 8:00 AM - 5:00 PM

Location:
No.113A-2, Jalan Prima SG 4, Prima Seri Gombak, 68100 Batu Caves, Selangor

We are seeking a Sales Cum Customer Service professional to join our team.
This role combines sales responsibilities with customer service duties, requiring excellent communication skills, a passion for building relationships, and a drive to achieve sales targets while delivering top-notch service to clients.

Key Responsibilities

1. Sales Representative Duties

Maintain and update customer databases to ensure accurate records. Create engaging sales copy to attract and retain customers. Meet and exceed agreed-upon sales targets and outcomes. Track and report key performance indicators (MST: 4/day, PTP: 8/day). Generate leads through cold calling (80 calls/day).

2. Customer Service Duties

Handle customer inquiries via phone, email, and live chat professionally and promptly. Resolve issues efficiently to ensure high customer satisfaction. Maintain detailed records of customer interactions and transactions. Provide feedback and recommendations to management based on customer insights. Support the team by contributing to related goals and tasks.

3. Cross-Functional Collaboration

Work closely with other departments, including Marketing, Operations & Events, Finance & Accounts, and HR, to address customer needs comprehensively.

4. Administrative Support

Prepare sales reports and analyze customer feedback to improve processes. Assist the sales team with administrative and reporting tasks.

5. Reports Submission

Plan and execute timely submission of daily, weekly, monthly, and annual reports.

6. Continuous Improvement

Stay updated on product knowledge and industry trends. Attend training sessions to continuously improve skills and service quality.

Requirements / Preferred Qualifications

1. Good communication and interpersonal skills.
2. Experience in sales and customer service roles is an added advantage.
3. Able to work independently with minimal supervision.
4. Comfortable with cold calling and high-volume sales outreach.

Why Join Us

Opportunity to grow your career in both sales and customer service. Competitive salary with clear performance metrics. Supportive team culture and collaborative work environment. Continuous learning and development opportunities to enhance your skills.
Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2,000.00 - RM2,500.00 per month

Benefits:

Opportunities for promotion Professional development
Work Location: In person