Job Description

Abi is a global virtual care platform, providing patients with on-demand, omni-channel access to healthcare professionals in 40 countries around the world. Our mission is to make professional healthcare as easy to access as advice from a friend.
By radically reducing barriers to professional healthcare access, we contribute to the United Nations Sustainable Development Goal 3: "to ensure healthy lives and promote well-being for all."
We are looking for a motivated and detail-oriented Sales Development Representative (SDR) to join our commercial team. This role is focused on identifying and reaching out to new prospects, driving engagement through outbound campaigns, and ensuring our Business Development team has a strong pipeline of qualified leads to pursue.
Objectives
As an SDR at Abi, you will play a crucial role in fuelling our commercial growth by generating and nurturing outbound opportunities. You'll be responsible for researching and finding leads, managing outreach campaigns, and ensuring our CRM is up to date and accurate. You will also support broader sales and marketing initiatives, working closely with our Business Development and Marketing teams to ensure seamless execution and reporting.
You will:

• Research and identify new prospects, gathering key information such as emails, LinkedIn profiles, and relevant background.
• Execute outbound outreach campaigns (email, LinkedIn, and other channels) to generate initial engagement.
• Warm up leads before passing them to the Business Development team for follow-up.
• Track and report progress on outreach campaigns, providing metrics and insights on performance.
• Maintain clean and up-to-date data in HubSpot CRM.
• Support ad-hoc sales and marketing initiatives including HubSpot audits, award submissions, conference booking paperwork, social posts/engagement, and inbound inbox triage.

Tasks

• Collaborate with the Business Development team to align on target segments and outreach priorities.
• Organize, launch, and monitor multi-step outbound campaigns.
• Generate regular reports on pipeline-building activities and campaign outcomes.
• Keep HubSpot updated with new contacts, engagement activity, and lead status.
• Conduct light research on marketing opportunities with clients and industry events.
• Assist with conference bookings and award submissions as needed.
• Support the Marketing team with occasional social content and engagement activities.

Requirements
You are available for a full time role based in Malaysia with occasional travel, as required.
Your skills & experience

• Aligned with Abi's mission to make healthcare accessible to everyone.
• Self-starter who thrives in a fast-paced, startup environment.
• Reliable, organized, and efficient, with strong time-management skills.
• Comfortable navigating international and multicultural contexts.
• Naturally curious and proactive in learning new tools and approaches.
• People trust your integrity and consistency.
• Ability to thrive in a fast-paced and dynamic environment.
• Familiarity with sales processes and best practices.
• Knowledge of sales enablement tools and methodologies.

Moreover, you should:

• Have 3-5+ years of experience in sales development, lead generation, or related roles.
• Possess strong written communication skills in English (additional languages are a plus).
• Be proficient with HubSpot (or similar CRM) and outbound prospecting tools.
• Show familiarity with outbound email, LinkedIn outreach, and campaign management.
• Be detail-oriented, data-driven, and comfortable tracking metrics.
• Preferably have prior exposure to B2B sales or marketing functions.

Benefits
RM 78,000 - RM 100,000 plus:

• Work equipment from day one (laptop, screen and peripherals)
• Flexibility to manage your own time
• Co-working allowance if you are not working from your home base
• Private health insurance
• Travel insurance
• Classpass fitness membership wherever it applies
• Training and development resources whenever necessary
• A streaming service of your choice (Netflix, HBO, or Disney+ account)

What else?

• You will work in a dynamic, international environment with colleagues, clients and partners from around the world.
• You will have the opportunity to develop your skills and your career quickly and to establish yourself in a fast-growing company with global ambitions.
• You will be able to offer your friends and family free access to the Abi medical micro-consultation service, and use it yourself.
• We encourage applications from those with traditionally marginalised gender, racial, caste, linguistic, ethnic, religious, class or sexual identities.

We look forward to learning more about you!

Skills Required