Job Description

MVC Resources

Location:

Kota Kinabalu (88100) -

Salary:

RM2000

Type:

Permanent

Main Industry:

Job ID:

126427396

Company:

MVC Resources

Posted On:

25 March 2023

Responsibilities (including but not limited to)

- Greet and welcome walk-in customers with a pleasant smile;

- Assist customers in locating merchandise around the store;

- Gives advice and guidance on product selection to customers;

- Providing accurate information (eg. product features, pricing etc);

- Provide all customer feedbacks to the Store Manager;

- Ensures clear and valid communication of ongoing promotions;

- Ensures promotion materials in store are up to date and in spotless conditions;

- Presents merchandise upon request by customer;

- Stocks shelves and furniture with merchandising as per merchandising rules;

- Collects merchandise from warehouse upon request;

- Creates customer profile forms with impeccable field filling;

- Executes all steps of successful customer profile creation;

- Ensures customer card is issued as per system requirements;

- Processes cash and card payments;

- Answers and conducts telephone conversations as per company\xe2\x80\x99s procedures;

- Ensures complete and infallible follow through of all customer\xe2\x80\x99s requests;

- Attend to customer\xe2\x80\x99s queries;

- Responsible to achieve the sales target set by the Store Manager;

- Fully participate in all sales activities including promotions, sales events etc;

- Handling customer service, store auditing and pricing activities;

- Executes tasks as assigned during stock control activities as per company\xe2\x80\x99s rules;

- Receives, unpacks, scans and stores stock as per company\xe2\x80\x99s rules;

- Transfers stock and materials as per company\xe2\x80\x99s rules;

- Ensures cleanliness of the store;

- Ensures complaints, refunds and exchanges are solved and follow up with the store manager;

- Immediately reports discrepancies and problems to store manager;

- Participates in the ongoing daily operational activities of the store as requested by the store manager;

- Ensures all fire exits and escape routes are kept free from obstruction.
Requirements
- Candidate must possess at least a Primary/Secondary School/"O" Level, Higher Secondary/"A" Level/Pre-U, Diploma, Advanced/Higher/Graduate Diploma, any field;

- At least 1 \xe2\x80\x93 2 years working experience in retail;

- Fresh graduates are welcome

- Good spoken English and communication skills;

- Good interpersonal skills, passionate about sales, and meeting people.

- Crucial attributes: Empathy for customers, ability to provide top-tier customer service experience.

- Ability to work in shifts and weekends.
Benefits
- Good remuneration package (RM2000 fixed basic + allowances + high commission for successful sales performance)

- Nice working environment;

- Good training program.

- 5 working days per week.

- Opportunities for career progression for high performers.

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