Job Description

Join Our Team at KNIX & KNOX Drop the Scent - Customized & Inspired Perfume Experts!

Location: KSL City Mall, Johor Bahru
Position: Sales Executive
Working Hours: 7.5 hours /day (shift arrangement), 6 days a week
Start Date: Between December 2025

About Us:

KNIX & KNOX

is a modern and luxurious perfume shop offering a unique experience with personalized and inspired scents. We specialize in creating custom fragrances that match your personal style and preferences. Whether you want to design your own signature scent or choose from our exclusive collection, we provide high-quality, tailored options for perfume lovers.

At KNIX & KNOX, we focus on giving you a special, one-of-a-kind experience. Our customers appreciate the opportunity to have a fragrance that's uniquely theirs, whether it's for themselves or as a thoughtful gift.

Job Responsibilities:

Sales and Revenue Generation

Drive sales by promoting and selling perfumes to customers, meeting or exceeding sales targets Develop and implement strategies to attract new customers and increase market share

Customer Engagement and Relationship Building

Provide personalized customer service by understanding their fragrance preferences and recommending suitable products Build and maintain strong relationships with both new and existing clients to ensure repeat business

Product Knowledge and Demonstrations

Stay up-to-date with the latest perfume trends, fragrance ingredients, and product launches Conduct in-store or online product demonstrations to educate customers about different scents, brands, and perfume types

Customer Feedback and After-Sales Service

Address customer inquiries, concerns, and complaints in a professional and timely manner Follow up with customers after sales to ensure satisfaction and gather feedback for improvements

Maintain shop cleanliness and display aesthetics

Keeping the store clean, organized, and visually appealing. This includes cleaning shelves, counters, and floors, and arranging products in an attractive way to create a welcoming shopping environment
Job Requirements:

Must-Have Skills:

Strong Sales and Negotiation Skills

- Ability to drive sales and close deals effectively

Customer Service Expertise

- Deliver exceptional service by understanding and meeting customer needs

Product Knowledge

- In-depth understanding of the perfumes being sold, including fragrance notes, brands, and industry trends

Communication Skills

- Excellent verbal and written communication for engaging with customers and colleagues

Presentation Skills

- Comfortable demonstrating products and explaining their benefits to customers

Attention to Detail

- Ensuring product displays are neat and accurate and being mindful of customer preferences.

Good-to-Have Skills:

Experience in the Perfume or Luxury Goods Industry

- Prior experience in fragrance sales or luxury product sales

Marketing Knowledge

- Understanding of online and offline marketing strategies to promote perfumes

Visual Merchandising

- Ability to create attractive displays that highlight perfume products effectively

Problem-Solving Skills

- Handling customer concerns or challenges in a professional manner

Creative Thinking

- Ability to come up with unique ways to promote and sell products

Knowledge of Trends in Fragrance

- Keeping up with current trends in the perfume industry and using that knowledge to sell effectively.

Benefit:

Incredible remuneration package Performance bonus pay-out We provide coaching, on-the-job & leaders High commission (Up to RM 2,000/month)
Job Types: Full-time, Part-time, Fresh graduate, Student job

Pay: RM2,500.00 - RM5,000.00 per month

Expected hours: 45 per week

Benefits:

Maternity leave Opportunities for promotion Parental leave Professional development
Work Location: In person