Job Description

Your Main Responsibilities:

Follow up with customer leads via WhatsApp Web, email & calls (using work devices) Conduct

TikTok Live

sessions daily (2-3 hours) to promote packages Post

daily updates

on WhatsApp Status (deals, promos, videos, etc.)

Create and update attractive travel packages

(local & international)

Prepare quotations, detailed itineraries, and cost proposals

Assist in the development of tour products and package templates

Handle customer inquiries and provide exceptional service

to ensure client satisfaction Keep in touch with suppliers and customers about latest pricing and availability

Maintain up-to-date knowledge

of travel trends, promotions, and industry developments Coordinate basic bookings and provide admin support Submit a

daily performance report

and work toward monthly KPIs

KPIs to Achieve:

Meet monthly sales targets (number of packages sold or leads closed) Create

effective and marketable travel packages

Maintain consistent follow-up and social media engagement Show improvement in communication and customer handling

Who We're Looking For:

Disciplined, focused, and coachable

Able to follow SOPs and daily work structure Familiar with PC tools (WhatsApp Web, email, Google Docs, Canva a bonus)

No personal phone use

during working hours Confident and engaging on camera (TikTok Live support & scripts provided)

Please do NOT apply if:

You are not able to stay off your phone during work You dislike structure, routines, or having clear goals You are not comfortable doing TikTok Live to promote packages

What You'll Get:

Structured training and clear SOPs Supportive team and clean office environment Bonus opportunities based on performance Career growth in a real tourism business--not just a desk job

Educational Qualifications:

Diploma or Degree

:

A diploma or degree in Tourism Management, Hospitality, Business Administration, or a related field is often preferred. Relevant coursework may include travel and tourism, customer service, business management, marketing, and geography.

STPM or Equivalent

:

Sijil Tinggi Persekolahan Malaysia (STPM) or an equivalent pre-university qualification may be required for entry into diploma or degree programs.

Benefits:

EPF Annual Leave Medical benefit. Training and Development Career growth Opportunity to travel
Job Type: Full-time

Pay: RM1,700.00 - RM2,000.00 per month

Benefits:

Opportunities for promotion Professional development
Application Question(s):

Salary Expectations
Education:

STM/STPM (Required)
Experience:

Sales: 1 year (Preferred)
Language:

English (Preferred)
Willingness to travel:

50% (Preferred)
Work Location: In person