Job Description

Are you a talented and driven problem solver who would like to join our team in Kuching? Someone with a startup mentality, who is capable of integrating into a multicultural team?

is SOCAR\'s newest evolutionary addition to the car-sharing ecosystem - a peer-to-peer marketplace! TREVO aims to change not just the way people in South East Asia move around, but also to help, assist, educate, and change the way people live in the perspectives of financial management by strengthening the sharing economy in the car-sharing space, starting with Malaysia.

While you are changing the lives of millions, you will be changing yours too.

Want to be in the driver seat of this wild, yet exciting journey?

What will you be engaged in?

The Sales & Incident Resolution Specialist is a dynamic and versatile professional responsible for actively engaging in acquiring new car listings for our platform while efficiently managing and resolving accident-related matters for our hosts. This role requires a blend of excellent sales skills, strong interpersonal communication, exceptional customer service skills, knowledge of automotive processes, and the ability to navigate and resolve challenging situations.
As our new Sales & Incident Resolution Coordinator, you will be in charge of:

1. Supply Acquisition:

• Actively prospect and acquire new car listings for the company\'s platform.
• Establish and maintain relationships with automotive dealerships, private sellers, and other potential clients to expand the range of available listings.
• Conduct market research to identify potential opportunities and stay informed about industry trends.
• Train hosts with the knowledge and skills needed to set up and manage successful listings on our platform
• Assist potential Hosts in understanding the benefits of listing their cars on our platform.
• Address inquiries, concerns, and feedback from Hosts promptly and professionally.
• Support line manager in Supply strategic goals for GMV growth and Supply efficiency multiplier driving, while optimising for Supply\'s marketplace health and sustainability

2. Accident Handling:

• Respond promptly to accident-related and late return inquiries from Hosts and guide them through the process of reporting and resolving the incident.
• Coordinate with insurance providers, repair shops, and other relevant stakeholders to ensure a seamless and efficient resolution of accident claims.
• Document and maintain accurate records of accident reports, communication, and follow-up actions.
• Provide empathetic and professional support to Hosts throughout the accident resolution process.

3. Reporting and Analysis:

• Generate regular reports on accident resolution metrics, sales performance, and market trends
• Analyse data to identify areas for improvement and implement strategies to enhance efficiency and effectiveness.

Are you the ideal candidate?
First and foremost, ask yourself: Are you customer-obsessed? This is the key SOCAR\'s prime value that drives our mission forward. If your heart and mind shout \xe2\x80\x9cYES, I am!\xe2\x80\x9d, you have just identified a fundamental match between you and your future SOCAR team.

• Proven experience in sales, preferably in a customer-facing role.
• Strong negotiation and conflict resolution skills.
• Excellent communication and interpersonal abilities.
• Knowledge of insurance processes related to automotive accidents is a plus.
• Proficient in using relevant software and tools for data analysis and reporting.
• Ability to work independently and collaboratively in a team environment.

What will we offer you?

• Be part of the fastest-growing car-sharing company in the world!
• Opportunity to drive new ideas and make a measurable impact on company metrics
• Work with incredibly driven people with great executable ideas
• Competitive Salary
• Medical Insurance
• SOCAR travelling credits
• Phone allowance

What will your roadmap to join TREVO look like?

After you submit your application, you can expect to prepare for the following steps in the hiring process:

SOCAR