Job Description

About Us: Creative Visions Group Sdn. Bhd. is a leading advertising agency for dental clinics dedicated to providing high-quality dental treatments to patients across the region for our clients. We are currently seeking a skilled and motivated Customer Service Specialist to join our team in a remote capacity. You will play a crucial role in pre-qualifying patients for dental treatments and collecting deposits on behalf of the dental clinic. Salary : RM1,000 per month Benefits : 100% Remote (Work Anywhere) Training & guidance provided by Head of Sales Performance bonuses given every quarter Responsibilities: Conduct pre-qualification calls to assess the eligibility and interest of potential patients for dental treatments. Provide accurate and comprehensive information about our dental services and treatment plans to prospective patients. Educate potential patients about the benefits of our client\'s dental treatments and address any inquiries or concerns they may have. Assist patients in understanding the deposit collection process and coordinate with our financial department for seamless payment transactions. Ensure timely follow-ups with potential patients to maximise conversion rates. Maintain detailed records of patient interactions, inquiries, and outcomes using our CRM software. Collaborate with the sales team and dental practitioners to optimise patient conversion rates and ensure a positive patient experience. Requirements: Previous experience in sales or customer service roles. Excellent verbal and written communication skills, with a friendly and persuasive approach. Strong ability to build rapport and establish trust with potential patients. Demonstrated ability to handle objections and provide solutions effectively. Proven track record of meeting or exceeding sales targets. Self-motivated and goal-oriented, with the ability to work independently and remotely. Proficient in using CRM software and other sales tools. A reliable internet connection and a quiet workspace. Full training will be provided hence no worries if you don\'t have any experience in the dental industry.

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