Job Description

Description:Administration\xc2\xa7 Ensures that an efficient and accurate filing system, both manually as well as electronically is maintained at all times.\xc2\xa7 Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the hotel.\xc2\xa7 Establishes an efficient trace File to ensure that all business booked is properly tracked.\xc2\xa7 Assists in consolidating and preparing Sales report.Customer Service\xc2\xa7 Assists with Host duties as requested and required due to operational needs\xc2\xa7 Entertains and conducts hotel inspections to clients whenever required.\xc2\xa7 Establishes and maintains strong relationship with the established clientele.\xc2\xa7 Liaises and works closely with the Guest Services Department ensuring guest\'s requests and expectations are being met.\xc2\xa7 Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems. If no immediate solution can be found, to ensure that the necessary follow-up is conducted in a timely manner.\xc2\xa7 Maintains positive guest and colleague interactions with good working relationships.\xc2\xa7 Handles all business and leisure groups and provides excellent services to meeting planner and meeting guests.Marketing\xc2\xa7 Assists to conduct extensive competitor research and maintains excellent Product Knowledge of the Hotel.\xc2\xa7 Be aware of community, business, political and social factors that may affect the hotel\xe2\x80\x99s financial performance.Operational\xc2\xa7 Ensures that the relevant information of all allocated Accounts is being updated regularly in the record or electronic database system.\xc2\xa7 Responds to all telephone calls or inquiries, ensures information/ messages are accurately received and relayed.\xc2\xa7 Actively follows up sales leads.\xc2\xa7 Prepares quotes and updates online web sites with on time information.\xc2\xa7 Prepares, compiles and distributes the weekly/ monthly reports in a timely manner.\xc2\xa7 Ensures the activities/events log book is being accurately maintained.\xc2\xa7 Compilation of Market Surveys and Competitor Researches report.\xc2\xa7 Distribution of relevant hotel information to clients when required.\xc2\xa7 Conducts regular sales calls per schedule prepared by the Director of Sales.\xc2\xa7 Maintains good relationship with the established clientele and provides all necessary assistance when required.\xc2\xa7 Prepares and ensures all Events Orders are distributed to concerned department on a timely manner.\xc2\xa7 Ensures to achieve or exceed the monthly and yearly target of room sales assigned by SDOS.\xc2\xa7 Ensures services provided are always carried out according to defined standards with the utmost efficiency, consistency and courtesy as detailed in the Operation Manual.\xc2\xa7 Maintains a detailed knowledge of hotel facilities, features and services.Personnel\xc2\xa7 Supports the implementation of The Hyatt Care Purpose, demonstrating and reinforcing Hyatt\xe2\x80\x99s Values and Culture Characteristics.\xc2\xa7 Assists SDOS to plan and implement effective training programmes to other related employees.Other Duties\xc2\xa7 Attends and contributes to all training sessions and meetings as required.\xc2\xa7 Exercises responsible behaviour at all times and positively representing the hotel team and Hyatt Hotel Group.\xc2\xa7 Maintains strong, professional relationship with relevant representatives from competitor hotels, business partners and other organisations, especially travel agencies, local business groups and airlines.\xc2\xa7 Reads the hotel\'s Employee Handbook and have an understanding of and adhere to the hotel\'s rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.\xc2\xa7 Ensures high standards of personal presentation and grooming.\xc2\xa7 Responds to changes in the Sales and Marketing function as dictated by the industry, company and hotel.\xc2\xa7 Carries out any other reasonable duties and responsibilities as assigned.Qualifications:\xc2\xa7 Experienced in a sales role of a minimum of two years ( Hotel sales background is an advantage)

Hyatt