Job Description

Job Title:

Sales Operations Coordinator

Department:

Sales & Marketing

Industry:

Steel

Location:

Senai

Reporting To:

Sales Manager

Working Day/Hour

: Monday to Friday, Alternate Saturday | 8:30am to 5:30am | Sat: 8:30am to 1:00pm

Job Summary:

The Sales Operations Coordinator in the steel industry is responsible for managing sales operations, supporting the sales team, and ensuring exceptional customer service. The role involves processing orders, preparing quotations, and overseeing delivery logistics to ensure timely and efficient fulfillment of customer requirements. A strong understanding of steel products and supply chain coordination is essential.

Key Responsibilities:

Customer Interaction:

Respond to customer inquiries regarding steel products, grades, specifications, and pricing.

Quotation and Order Management:

Process customer orders, verifying specifications, quantities, and delivery timelines.

Delivery Logistics Coordination:

Communicate delivery schedules and updates to customers and internal teams.

Sales Support:

Maintain up-to-date customer records, price lists, and sales reports.

Coordination and Communication:

Serve as the central point of contact between customers, the sales team, and internal departments, including production and logistics.

Administrative Duties:

Assist in preparing tender documents and project-specific quotations.

Qualifications & Skills:

Education:

Minimum SPM and / or diploma in supply chain management, or a related field is preferred. Knowledge of steel materials and logistics operations is highly advantageous.

Experience:

At least 1 year in sales, customer service, or logistics coordination, preferably in the steel or manufacturing industry.

Technical Skills:

Proficiency in Microsoft Office Suite (Excel, Word). Familiarity with ERP/CRM systems and logistics management software.

Soft Skills:

Strong communication and organizational skills. Problem-solving abilities and attention to detail. Ability to manage multiple priorities under tight deadlines.

Key Competencies:

Knowledge of steel products, market trends, and delivery processes. Coordination skills to manage logistics and supply chain operations. Customer-focused approach with a proactive mindset. Team-oriented with excellent multitasking abilities.
The job description outlines the key responsibilities and requirements for Sales Operations Coordinator role. The specific duties may vary based on the organization and its industry. You may send your resume to HR & Admin at maxine.tay@southernmetalind.com or contact at +607-598 5333.

You may visit our website at https://www.southernmetalindustries.com

Job Types: Full-time, Permanent

Pay: From RM1,800.00 per month

Benefits:

Opportunities for promotion Professional development
Language:

Chinese (Preferred) Bahasa Malaysia (Required) * English (Required)