Position Overview:



Provides end-to-end customer support in the following areas: (1) contract and order management, (2) logistics and solution delivery, and (3) billing and invoicing. Coordinates between relevant internal and external parties and ensures timely and accurate execution of sales (lead-to-order) and, especially, delivery (order-to-cash) processes. Executes global standards and practices at the local level.




Key Responsibilities:

• Provides proactive Sales support services, including:
  • Preparing basic estimates, quotations and proposals for customer presentation
  • Developing sales orders and supplier documentation \xe2\x80\x93including order coding and hardware / solution configurations
  • Developing customer contract and supporting documentation
  • Obtaining necessary approvals and agreements
  • Producing and submitting bid / tender responses in line with defined standards and guidelines
  • Creating and maintaining bid response content within the Bid Resource Center
  • Progressing orders to ensure timely deliveryand preparing billing and invoice documentation
• Monitors orders to ensure timely delivery and effective internal -external communication
• Gathers data and information to assist with sales forecast preparation and revenue / margin reporting
• Responds to customer sales correspondence and information requests, providing background information and distributing to relevant teams / team members
• Maintains and updates core data in the relevant financial database

Required Qualifications:

• Understands the necessity and value of accuracy and attention to detail
• Demonstrates the ability to process information with high levels of accuracy
• Utilizes specific approaches and tools for checking and cross-checking own and others\' outputs
• Develops and uses checklists to ensure information goes out error-free
• Accurately gauges the impact and cost of errors, omissions and oversights
• Learns from mistakes and applies lessons learned
• Possesses the knowledge and ability to apply effective analytical techniques andtools
• Analyzes organizational issues, determines the root cause and creates alternative solutions that are in the best interest of the business
• Approaches situations by defining the issue, determining its significance and identifying the forces, events and people impacting and impacted by the situation at hand
• Uses logic and intuition to make inferences about the meaning of data and arrive at conclusions, applying flow charts, diagrams and other tools as necessary
• Able to systematically compare and assess varied alternative solutions
• Combines knowledge of business process improvement tools and techniques with the ability to understand, monitor, update or enhance existing business or work processes
• Understands work process flow and intra-and cross-team interdependencies
• Identifies, monitors, evaluates and recommends solutions to process bottlenecks
• Documents types of process decisions and the potential impact of each decision
• Develops cost-benefit analyses of recommended process changes
• Seeks to understand customers by actively gathering information to understand customers\' circumstances, problems, expectations and needs
• Identifies barriers that impact customer service and retention, communicating concerns and recommendations to others
• Uses an understanding of the customer\'s needs and the organization\'s customer service practices to set priorities, make decisions and take actions that create a positive customer experience and prevent occurrence of service issues
• Follows up to ensure intended actions are accomplished and resultsachieved
• Tracks the customer experience and seeks improvement suggestions
• Knowledge of and ability to use, organizational methods, practices and tools for administering, facilitating and/or managing projects
• Utilizes project administration and/or management tools for project-related time and resource estimation, dependency identification, conflict identification, task assignments, documentation and reporting
• Documents project meetings, including status reports on deliverables and next steps
• Develops cost-benefit analyses; tracking and reviewing actual versus planned costs. Ensures project-related problems are surfaced, documented and reported to appropriate project personnel and/or management
• Acts in accordance with one\'s own values, standards and beliefs even when under pressure. Adheres to ethical and professional standards, regulations and organizational policies
• Shares information about oneself with others, acknowledging strengths as well as vulnerabilities
• Establishes challenging goals that are designed to deliver exceptional business results
• Tracks and broadcasts progress and accomplishments
• Works tenaciously to overcome obstacles and meet or exceed goals
• Acceptsand celebrates differences, listens effectively, takes time to meet and interact with others
• Not only provides constructive feedback but also solicits and accepts
• Supports others in their work; helps address and respond to challenges, without removing responsibility
• Uses effective involvement and persuasion strategies to gain acceptance of ideas and commitment to actions that support specific work outcomes
• Emphasizes the importance of reaching agreement and the benefits of involving others
• Engages with others to generate ideas and reach mutually agreeable solutions
• Checks for common understanding, responsibilities, time frames and tracking methods
• Offers time, support and resources
• Establishes criteria and/or executes work procedures to achieve a high level of quality, productivity and service
• Dedicates required time and energy to assignments or tasks to ensure that no aspect of the work is neglected
• Accepts responsibility for outcomes (positive or negative) and admits mistakes, refocusing efforts when appropriate

Preferred Qualifications:

• University degree from related fields
• Min 3-4 years of experience in sales ops with configuration responsibilities in a tech company
• Good communication skills
• Self motivator
• Advanced level of English
• Sense of urgency awareness
• Multi task ability
• Open to team work

Requisition Employer Description

Why should you join Diebold Nixdorf? Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability. \xe2\x80\x93Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.


Areas of InterestSales and Support
Experience LevelMid-Senior Level Associate
CountryMalaysia
Primary LocationMalaysia
Remote - Work from HomeYes