Job Description

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

Key Responsibilities & Tasks

The Customer Business Support-Services Senior Specialist, exists to support the Services Sales Executives (SSE\'s) with Pre-Sales commercial support. Specifically creation of Harmony Quotes, creation of Services Order Forms, initiating Deal Approvals where required and finalising executed return contracts through to Order to Invoicing (O2I) teams downstream for Post Sales revenue planning and collection processes.

CBS team members work closely with SAP SSE\'s, to understand commercial constructs of Services Deals. This includes working with Commercial Business Partners (CBP\'s), Services Solution Centre and requires expert knowledge of the Services Deal approval process and Delegation of Authority. Initiate knowledge of commercial concepts such as Sell Price, Cost Price, Travel costs, SSP, Margin concepts and delivery phase concepts are key to being successful in this role.

CBS Team members work across the APJ+ Greater China region and are required to learn and understand the variations of the core Quote to Contract process unique to multiple Market Units within region. This can include at times the need to support various time zones from New Zealand to India ( 7 hour time difference)

Stakeholder management is the core skill required to be successful in this role. CBS team members will support multiple deals and any given time supporting different sales people, from different countries with differing levels of priority on any given day. Sales end periods become very busy and high levels of coordination, communication and expectation management are required to maintain quality and effectiveness.

• Experience and Attributes
• 5+ Years of SAP experience in either Sales or Sales Support roles
• Experience with SAP tools including:

• SAP Harmony Quote
• C2 Excel Macro
• Contract Management System (CMS)
• SAP CRM
• Strong Microsoft Excel, Microsoft Word
• Demonstrated experience of working in dynamic sales based teams
• Personal Organization: The role involves managing a high volume of deals simultaneously, in various stages of processing. Effective organizational skills are crucial for success.
• Bias for Action: Confidence in engaging with new individuals to obtain missing information necessary for deal completion.
• Critical Thinking: While adhering to standardized processes is essential, the successful candidate should understand the work content and question its validity when required. This entails reading and comprehending tasks rather than simply following routine procedures.
• Stakeholder Management: Ability to establish clear expectations with stakeholders and consistently meet them.
• Ability to follow a structured process for capturing customer requirements.
• Proficient usage of internal SAP systems as per instructions.
• Self-management abilities with minimal supervision.
• Proficiency in Microsoft Office tools, including Excel, SharePoint, PowerPoint, and Word.
• Previous experience in sales support activities or a background in operations/accounting is preferred.
• Desire to work collaboratively within a team, offering support to colleagues and building trust and competence in the role.
• Business level English: Fluent
• Additional language: Japanese - Business Level spoken & written

Education
Bachelor equivalent: yes

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP\'s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the . Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 388791 | Work Area: Sales Operations | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

Requisition ID: 388791

Posted Date: Mar 5, 2024

Work Area: Sales Operations

Career Status: Professional

Employment Type: Regular Full Time

Expected Travel: 0 - 10%

Location:

Kuala Lumpur, MY, 59200

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