Job Description

Job Responsibility E-Commerce Sales Assistant Responding promptly to customers inquiries through various channels. Assist and address the issues such as orders, cancellations, refund, or exchanges and 3PL related communications. Suggest solutions and problem solving on buyers issues and escalate the issues to support team when needed. Work closely with team to rectify, improve customer service guidelines and fulfilment process. Keep records of buyers interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Follow up to ensure that appropriate actions were taken on buyers enquiries. Maintaining a positive, empathetic, and professional attitude toward buyers at all times Assist the company in achieving short and long-term goals relating to product growth. Collaborates with the procurement and sales department of the organization to ensure regular availability of goods and pricing strategy. Continuously optimize the e-commerce channel operation and performance. Grow and manage online sales. E-Commerce Online Assistant Managing the online portal product listing Receiving and processing online purchase orders. Issuing purchase order, sales order, delivery order, sales invoices and etc. Collaborates with the procurement and sales department of the organization to ensure regular availability of goods. Verifying orders, including customers\' personal information and payment details. Contacting customers to answer queries and obtain missing information. Directing feedback from customers to relevant departments. Supporting the sales department with other administrative tasks, if requested. Sort document in order for department\'s operation run smoothly. Involve and supervising e-commerce fulfilment operation. Work with the finance team to confirm the accurate billing process. Continuously optimize the e-commerce channel operation and performance. Job Requirements Immediate start if possible Fresh graduates with strong passion in telesales/telemarketing are encouraged to apply. Based: Sri Muda, Shah Alam Must complete both dose of vaccination. Working days: 5 days a week / Alternate Saturday working Job Type: Full-time Salary: RM1,800.00 - RM2,500.00 per month Job Benifits Benefits Maternity leave Opportunities for promotion Schedule Fixed shift

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