Job Description

Job ID:38594
Location:Kuala Lumpur : Naza Tower : Plat
Position Category:Business Development
Position Type:Employee Regular
Who are LRQA?
LRQA stands for dedication to clients, market firsts, and deep expertise in risk management. We\xe2\x80\x99ve grown to become a leading global assurance provider, bringing together outstanding expertise in certification, customised assurance, cybersecurity, inspection and training.
While we\xe2\x80\x99re proud of our heritage, it\xe2\x80\x99s who we are today that really matters, because that\xe2\x80\x99s what shapes who we and our clients can become tomorrow. By staying true to our shared values and combining decades of collective experience, we support our clients in building a safer and more sustainable future.
LRQA currently operates across 50 countries, has more than 2,500 colleagues, generates \xc2\xa3315m in revenue, and supports more than 60,000 clients across a diverse range of sectors and markets.
Role Purpose:
LRQA\xe2\x80\x99s mission is to be the leading digitally enabled assurance provider, helping our clients navigate a changing risk landscape. We will achieve this by being the leading assurance provider in key sectors such as food, cybersecurity and ESG, making it easier for clients to do business with us through our digital transformation, and ultimately delivering a portfolio of services which make the world a cleaner, more sustainable and safer place.
Inspection Services provides industrial manufacturing inspection and certification services to all sections of the supply chain around the world. We support clients in mitigating the risks they face throughout the manufacturing process, whether during design, manufacture, assembly of product components, the production of prototypes, or when seeking type approval or project certification. Our services are designed to support clients throughout all aspects of the industry.
Reporting into a Sales Team Manager, the Sales Representative will be responsible for the management of an array of existing accounts and expansion of the client base, through the creation of strong and trusted relationships, so we can understand clients\xe2\x80\x99 needs, plan how to meet those needs and generate sales as a result in order to achieve sustainable revenue growth. Interface with Operations and Client Operations (Service Delivery Support) teams to retain current client base, to sustain current relationships and improve share of wallet / profitability of existing client portfolio.
Key Responsibilities:

• Work with cross functional teams to develop a regional business plan. Select and implement regional actions for growth and futureproofing LRQA.
• Support operational marketing activities through promoting products, services or ideas. Promote and communicate LRQA\xe2\x80\x99s products and services to clients directly, arranging visits, presentations and local seminars/exhibitions as required.
• Build key customer relationships, identify business opportunities, negotiate and close business deals within defined geographical locations, sectors and services.
• Monitor, report on, upload to Salesforce and disseminate as appropriate, all client meetings and visits as well as all aspects of competitor activity per client and general client activities. Contribute to sales review meetings.
• Develop a thorough understanding of your clients\xe2\x80\x99 business, end-user markets and competitors to create a clear value proposition for each client. Implement a strategy to effectively manage the relationship so we can cross- sell our full range of professional services with viable solutions to meet their needs.
• Ensure bid/tendering activity is run professionally and accurately. Follow up leads and work with clients/relevant internal stakeholders to define scope of works, prepare bids and see them through to execution.
• Establish strong working relationships with all clients and ensure the voice of the customer is shared with sales, technical delivery and customer service teams internally. Take ownership to work with internal teams to resolve client concerns/problems; identify trends and make recommendations for implementing solutions to factors which may impact the competitive advantage of LRQA.
• Support the team to achieve targets by devising and presenting ideas/strategies, compiling and distributing financial/statistical information and undertaking promotional activities of our products and services to customers as required.
• Ensure all commercial project contracts are delivered efficiently and deliver the required level of profitability and conduct all activities in line with internal procedures, accreditation schemes, legislation and industry standards.
• Ensure all administration and communication activities needed are undertaken to successfully support designated clients.

Technical / Professional Qualifications / Requirements:

• A degree or equivalent from a tertiary organisation recognised by LRQA within the relevant field of Engineering /Business/Sales and Marketing or qualifications from an institution.
• 3-5 years relevant work experience within a commercial environment.
• Experience of identifying client and business opportunities, including cold calling.
• Experience of preparing and submitting bids and tenders to meet client proposals
• Ability to communicate effectively at different levels within organisations and to influence successfully and openly at all levels \xe2\x80\x93 both inside our organisation and outside in the business (in English and local language).
• Strong commercial awareness - in particular, analysis and interpretation of financial and non-financial information
• In depth understanding of sales and marketing principles, especially strategic CRM
• Excellent IT skills including MS Office and CRM Systems such as Salesforce
• Ability and understanding to participate, communicate, positively contribute and add value in technical discussions with clients and LR colleagues alike.
• Thorough understanding of the market and environment to manage commercial focus and find new business opportunities. Able to quickly and effectively assimilate market intelligence or detailed and complex information to support business decisions.

Diversity and Inclusion at LRQA: We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business, our clients and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business. Together our employees make our communities better and we want you to be part of our diverse team! LRQA is a leading global assurance provider. The integrity and expertise we bring to our partnership with clients support their journey to a safer, more secure and more sustainable future. (Group entities).