Job Description

Major Responsibilities:

• Assist and report to Assistant Store Manager to manage and oversee the daily store operations.
• Supervise, ensure, and manage a team of sales staff to provide excellent customer service and build client relationships
• Identifies and handle client enquiries, concerns and complaints
• Ensure store presentation is consistent with our brand image
• Supervise general housekeeping and cleaning duties including performing such duties, if necessary
• Coordinates with the team on the execution of sales plans and store events
• Manage and motivate staff to achieve sales targets established
• Ensure proper security measures are enforced
• Monitor and assist sales staff development by providing on-the-job training, product training, etc
• Communicate timely with both internal and external parties, which include emails, text messages and phone calls
• Be a mentor to assist sales staff and guide them where required
• Always maintain high standard of personal grooming and professional conduct
• Perform any other duties that may be assigned from time to time by the Store Manager, Assistant Store Manager and/or Operations Team

Requirements & Capabilities:

• Passion in retail industry
• At least 2 years in supervisory role
• Tech savvy and good with IT/digital technology
• Hands on knowledge in MS Office
• Good team player, pleasant, service oriented and self-motivated
• Strong team building, interpersonal and communication skills
• Fluent n English

Skills Required