Job Description

Mohon
Penerangan Kerja
Kelayakan

• Bachelor's degree required.
• 3-5 years of experience in Sales Support, Project Coordination, or Commercial Operations - ideally in manufacturing, engineering, or packaging.
• Skilled in Microsoft Excel (pivot tables, pricing formulas), Word, and PowerPoint.
• Experience with ERP systems like Sage X3, SAP, or similar is a plus.
• Strong communication and people skills for working with teams and customers.
• Good understanding of sales and operations, with the ability to turn sales plans into action.
• Able to manage stakeholders across departments (sales, engineering, procurement, operations).
• Strong analytical and problem-solving skills; willing to mentor junior staff.
• Team player with good collaboration skills.
• Must have own transport and be willing to work in Sungai Jawi, Penang.

Tanggungjawab

• Help the Project Manager with preparing quotes, including cost models, pricing strategies, and profit analysis.
• Support in analyzing costs to guide pricing and business decisions.
• Provide technical support and communicate customer feedback to the Engineering team.
• Work with Procurement to ensure smooth and timely quote submissions.
• Collaborate with Sales and Project Teams to align pricing with business strategies.
• Maintain good customer relationships and follow up on project status, including wins and losses.
• Assist in setting up new projects, coordinating meetings, tests, and product shipments.
• Act as a link between Sales, Project Management, and Operations to ensure smooth project execution.
• Manage customer accounts and ensure high satisfaction levels.
• Analyze customer order and shipment data to support business planning.
• Keep customer price lists and the quotation board updated.
• Prepare monthly reports (e.g. win rates, sales performance).
• Represent the Project Manager in meetings when needed.
• Train and guide junior sales support staff.
• Suggest ways to improve team efficiency and processes.
• Understand quality management system (QMS) requirements and documentation.
• Perform any other tasks assigned by the Head of Department.

Manfaat

• 13th Months' Salary
• Yearly Increment
• Yearly Performance Bonus
• Free Parking
• Maternity Leave
• Medical Leave, Medical Claim
• Yearly Health Screening Program

Manfaat tambahan

• Annual Leave
• EPF / SOCSO / PCB
• Annual Bonus
• Medical and Hospitalisation Leave
• Training Provided
• Allowance Provided
• 5 Working Days
• Performance Bonus

Kemahiran
Customer Relationship Management (CRM) Sales Support Communication Skills Problem Solving Order Processing Microsoft Office Suite Data Entry
Peringatan Penting
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Skills Required