Job Description

Location : Puchong, Penang and Johor We are seeking a highly qualified Sales Support Specialist to join our team. In this role, you will play a critical part in providing valuable support to our sales representatives and effectively responding to customer and prospect queries. Responsibilities: To provide assistance to the sales team in terms of clerical and administrative duties (i.e. preparing quotations, answering customer\'s enquiries and etc.). To perform ad hoc tasks as and when assigned and requested by the Management. Provide troubleshooting assistance for customer orders, account statuses and relevant problems Provide data and guides to help the sales team Develop and monitor performance indicators Manage sales tracking tools and report on important information Keep record of sales trends Liaise with account managers to develop specific sales strategies Stay up-to-date with new product and feature launches and ensure sales team is on board Review pending orders and specific customers\' requests to ensure excellent customer service and customer experience Suggest sales process improvements Requirements: Candidate must possess at least SPM qualification or Diploma Certificate The candidate must have a minimum of one (1) year of working experience. Fresh school leavers are encouraged to apply and on-the-job training will be provided. Proficiency with MS Office Suite, particularly MS Excel Excellent communication skills Good command in both English and Bahasa Malaysia. **Only shortlisted candidates will be notified.

foundit