Job Description

We're looking for a Sales Support Officer to manage customer order processing, liaise with planners and logistics, and ensure smooth coordination from PO commitment to delivery. This role requires multitasking, attention to detail, and strong communication with both internal teams and customers.

• Liaise with assigned customers to receive and process purchase orders.
• Key in customer orders into the ERP system (currently Apico, transitioning to Apico Kinetic).
• Coordinate with planners on production output and stock availability.
• Manage PO commitment and communicate allocation challenges due to supply constraints.
• Review customer orders for accuracy in item, quantity, and pricing; resolve discrepancies.
• Follow up on customer payments and confirm delivery arrangements.
• Coordinate with logistics and warehouse teams on truck/container scheduling and loading.
• Handle customer complaints, RMA documentation, and product disputes.
• Ensure timely entry of orders and generation of tax invoices.
• Update weekly sales volume and customer fulfilment tracking.
• Maintain e-invoice systems and archive customer POs.
• Support other tasks as assigned by the superior.

Be the key link between customers and internal operations.Gain hands-on experience in order processing and planning.
A successful Sales Support Officer/Exec should have:

• Strong work commitment and willingness to learn.
• Able to multitask and manage customer expectations under pressure.
• Background in customer service or sales support, preferably office-based.
• Familiarity with ERP systems and order processing workflows.
• Good communication and coordination skills across departments.

Our client is a well-established manufacturer in the consumer goods industry, known for its commitment to quality and customer satisfaction. With ongoing system upgrades and expanding operations, the company is strengthening its customer support and order management functions.

• Dynamic role with exposure to planning, logistics, and customer service.
• Opportunity to grow within a stable and expanding organization.
• Supportive team environment with system and process improvements underway.

If you are looking for a permanent role in Perak with excellent benefits and opportunities to grow in the FMCG industry, we encourage you to apply!

Skills Required