Job Description

Description :

We are looking for a highly motivated individual to join our customer sales support team as Sales Order Administrator / Associate. Our customer sales support team is responsible for guiding our European teams through the process from initial quote creation to invoicing our customers. As the first point of contact for queries from internal and external customers, our goal is to provide top-notch customer service and contribute to enhancing our position as a proven global expert in data management. Coordinating and communicating with sales personnel, internal teams and our distributors and resellers, are crucial to this position. Our customer sales support team understands the sense of urgency, strives to be accurate, and is customer-focused, proactive, and solution-oriented.

Role and responsibilities:

• Prepare customer pricing and proposals for identified opportunities.
• Initiate and coordinate the processing of purchase orders.
• Ensure that purchase orders are legitimate by verifying data, pricing; obtaining revised orders if required.
• Track sales shipments, deliveries, billing, and backlog activities, providing internal sales reports when required.
• Respond to external/internal inquiries regarding status of orders and resolve customer order difficulties.
• Process other transactions (credit memos, exchanges, replacements)
• Interface daily with internal business colleagues (Finance, Sales Teams, Logistics, Product Management, etc.)
• Respect internal SLAs and constantly strive to meet targets.

• 2-4 years Order Entry experience, or three years of accounting, or customer service.
• Diploma in Business Management or equivalent tertiary education.
• Ability to learn quickly and adapt to a fast-paced environment with demanding internal and external customers.
• Hands-on mentality, strong eye for details and proven ability to troubleshoot to resolution.
• Customer-oriented, with strong professional communication skills and business etiquette.
• Attentive to details, strong organizational skills, and ability to work as a part of a team.
• Must be fluent spoken and written English, additional language such as French, Italian, Spanish and/or German is advantageous.
• Good knowledge of MS Office (Word, Excel, Outlook), experience with Oracle and Salesforce is valuable.
• Knowledge of IT storage and backup systems is advantageous.
• Work Hours: 3:00pm to 12:00 midnight (EMEA time zone).

Quantum Corporation