Job Description

Sales Support Representatives enable Sales AE's to focus maximum time on selling by supporting on admin tasks and being the primary link to all other back-office functions to help ensure orders as processed compliantly but as efficiently as possible.

Key Responsibilities:

Supports Account Executive (AE) and Customer with all customer-impacting questions and requests:

Provide Primary point of contact and handle inquiries with request

Prompt responses to phone calls and emails

Redirect requests/issues to appropriate functions

Ownership of issues through to resolution

Refer to "Common Requests" for examples

Provide information on our solutions and services

Answer product questions

Uncover new opportunities

Transition potential opportunities to Sales

Communication

Interact with Sales AE to ensure PS request to provide SOW

Interact with Sales AE to ensure Education for custom proposals

Provide customer or partner data

Share contacts and historical knowledge

Proactive review of opportunities

Proactive review of opportunities in Deal Desk Dashboard running through checklist

Check for existing terms on each transaction or issue correct Contract template for new customers

Track all assigned deals through to closure

Flag all items that need approvals and ensure approvals are sought for all items

Verify credit limits through Accounts Receivable and support resolution of overdue invoices

Engage Deal Managers and/or Legal to handle complex agreements and negotiations

Ensure revenue recognition compliance with Rev Rec rules

Generate Quotations

Generate quotes for software-only transactions with BOM's following Licensing rules

Check proactively with OF team for complex BOM's or large/strategic deals to ensure no mistakes

Create order packages

Compile all documentation in an order package

Create and submit an order package to OF team

Ensure PO is reviewed and correct as soon as received

Verify timely shipping of software/licenses before deadlines for Rev Rec

Ensure CRM Oppty data is updated to reflect final booked deal

Monitor software and hardware shipments

Provide updates to Sales Operations leaders

Archive all contract paperwork

Teamwork makes the dream work

Support rest of team where help is needed (bandwidth or product expertise)

Own projects to help improve processes and systems to make team more effective & efficient






Required Skills

Understanding of SOX rules and regulations

Fluent language skills in English is a must

Will require an understanding of the business context and rationale for our products and services as well as the business of our resellers. Needs to be customer-service oriented and understand the value of accuracy and reliability. Needs to work with confidence within a team environment to ensure that overall team targets are achieved. * Key attributes of the job are friendly and efficient manner and empathy with the customer's requirements such as the need for accuracy, reliability and good-attitude.