Sales Team Manager, Remote Banking
Petaling Jaya, Malaysia
Job Description
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Job : Retail Banking
Primary Location : Asia-Malaysia-Petaling Jaya
Schedule : Full-time
Employee Status : Permanent
Posting Date : 03/Apr/2023, 2:32:13 AM
Unposting Date : Ongoing
The Role Responsibilities Job Role
- To achieve quality performance i.e. audit results, credit quality, business development and people management.
- Non compliance and control weaknesses inherent in the selected samples are detected and duly reported.
- No unsatisfactory compliance reviews and audits on the conduct of CST and record keeping.
- 100% Operation control under operation risks guidelines and sales compliance.
- To achieve agreed sales targets and Premium / Priority Banking profitability.
- Maintaining robust controls and monitoring actions.
- To undertake special projects / assignments.
- No overdue Control Sample Testing (CST).
- Agreed service standards to customers.
- To cascade and live the values.
- Provide professional advice and alternatives / solutions to clients request and queries using.
- Have strong selling and inter-personal skills to handle clients and to sell bank products.
- Collect and process additional valuable client\xe2\x80\x99s information and business intelligence.
- Give clients a positive impression of themselves and the Standard Chartered Bank.
- Initiate and drive to achieve set targets and service standards.
- Deliver a consistent Service Excellence experience to clients.
- Be flexible and sensitive to meeting client\'s needs.
- Knowledge of bank\xe2\x80\x99s products and services.
- Establish effective relationships with clients.
- Promote additional products to clients.
- Timely communication of relevant customer feedback that could influence the portfolio campaigns.
- Basic discipline in Attendance and Punctuality in timings to be strictly adhered to.
- Effective participation in employee engagement programs.
- Drive talent development of a superior workforce and high-performance sales culture.
- Drive employee satisfaction within the team and improve bench-strength of staff to achieve quality and output.
- Ensure quality matrix met all the times.
- Ensure dialler discipline is met all the times.
- Ensure compliance with the basic tenets of the mis-selling so that complaints on mis selling are nilled.
- Read, understand and comply with all provisions of the Group Code of Conduct, and Bank Values.
- Ensure compliance with Local (UAE and India) and Group policy and procedures at all times.
- Adhere to mandatory audit requirements and ensure no customer sensitive information is left unattended and all soft copy information is password protected.
- Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.
- Head Wealth Management and Affluent Segment
- Head, Affluent Acquisition
- Head, CPBB Malaysia
- Head, Distribution
- Head, Branches
- Head, RM
- Bank\xe2\x80\x99s Group policy and Standards
- Local Laws and Regulations
- Bank\xe2\x80\x99s Code of Conduct
- Customer Data Confidentiality
- Money Laundering
- Customer Due Diligence
- Exercise due care and diligence on matters related to Money Laundering in the day to day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, supporting changes in the operating procedures, acquire relevant knowledge and training and providing support to superior and subordinates.
- Honours degree (CGPA 3.0 or better) and / or relevant professional qualifications.
- More than 5 years of experience in banking with demonstrable knowledge of banking practices and financial products.
- Possess all relevant investment and insurance certifications and licensing.
- Favourable track record in managing sales and / or operations or demonstrated ability to achieve strong sales performance.
- Ability to coach, inspire and mobilise Branch team members of various levels to deliver exceptional performance.
- Demonstrated ability to establish a service culture.
- Interpersonal and complaint handling skills.
- Bank\'s product knowledge.
- Understanding of policies and procedures.
- ABM rules / Bank Negara FEA regulations.
- Branch Operations Manual (WEBOM) / MIC / group circulars / bank policy and tariff of charges.
- Focused and highly achievement-orientated.
- Sharp business acumen, analytical, planning and organisation skills.
- Demonstrable leadership capabilities.
- Excellent interpersonal and communication skills.
- Spot Opportunities
- Solve Problems
- Take the Lead
- Build Resilience
- Collaborate
- Communicate
- Deliver Sustainably
- Achieve Results
About Standard Chartered We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
- Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
- Flexible working options based around home and office locations, with flexible working patterns
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
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Job Detail
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Job IdJD930468
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPetaling Jaya, Malaysia
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EducationNot mentioned