Job Description

Job Details

Position Level :

Senior Executive

Specialisations :

Advertising/Media Planning

Qualification :

Diploma/Advanced/Higher/Graduate Diploma

Location :

Penang

Salary :

Description :

This role will be able to handle inquiries via all supported media channels both inbound and outbound services and required to represent the organization appropriately to all guests and partners.
To achieve sales target by Management.
Responsible for answering incoming calls, emails & chat transactions from customers on inquiries, complaints, problem solving and to provide quality service that exceeds the guest\'s expectation, coupled with real-time escalations.
Handle accurate documentation of interactions, maintain data accuracy in the relevant contact management system, and understand a variety of media sources that interface with the service centre.
To prepare quotation and presentation for customer, consultant, dealer and etc.
Maintains excellent relationships with clients through superior customer service
Creates and presents regular performance reports for Director.
Attends trade shows and travels to meet clients as needed.

Experience :

2 years

Age Range of Candidate :

Around 30 years old to 58 years old

Requirements

Candidate must possess at least SPM/O level, Professional Certificate, Diploma, Bachelor\'s Degree in any field
Candidate must possess own transport.
Willing to travel locally and outstation (Allowance provided).
Good communication, negotiation and interpersonal skills are preferred.
Ability to multi-task and work under minimal supervision.

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