Job Description

Position: Salesforce CRM Support Analyst
Industry: Fintech
Working Duration: 12 months contract
Working Location: 1, First Avenue, Petaling Jaya, 47800, Selangor
Working Day/Hours: Monday - Friday; 10am - 7pm.
Salary: Basic up to RM5,900 (Based on experience + skills) with statutory contribution + leave entitlement + medical insurance
JD:
About the Assignment:
1. To support all sales and ops users within company with regards to Salesforce CRM processes.
2. To identify process gaps and SFDC process improvement opportunities. To assist and lead small and medium scale SFDC enhancement projects.
The Core Objectives:
1. Provide support and assistance to end-users with any Salesforce CRM inquiries or issues.
2. Support the Regional CRM Manager on Salesforce CRM related project activities.
3. To support and be involved in User Acceptance Testing (UAT) for our Salesforce CRM program
4. Work closely with company Technical Solutions team on Salesforce CRM issue resolution or change request tickets.
5. Be a Salesforce CRM expert to our users
6. Extract and analyze Salesforce reports to aid decision-making processes.
7. Collaborate with different teams/stakeholders to identify opportunities for system enhancements and customizations aligned with business requirements.
The ideal candidate is someone who has experience in supporting internal sales team with their CRM processes. Someone who is process-oriented and has attention to detail. Tech savvy and has a passion to understand technical business details to be the bridge between business and tech. Salesforce CRM support experience would be an added advantage.
Requirements:

• Bachelor's Degree in Business Administration, Information Technology, or a related field.

• 1-3 years of experience in CRM support, sales operations, or business process coordination - preferably within a technology or digital company.

• Hands-on experience or basic knowledge of Salesforce CRM or similar CRM platforms (HubSpot, Zoho, Dynamics 365).

• Strong analytical and problem-solving skills with the ability to identify process gaps and suggest improvements.

• Good understanding of sales processes and operations workflow.

• Tech-savvy, adaptable, and eager to learn technical tools or systems.

• Excellent communication and interpersonal skills, with the ability to liaise effectively between business and technical teams.

• Detail-oriented and organized, capable of handling multiple tasks with minimal supervision.

• Experience in User Acceptance Testing (UAT), report extraction, or data analysis would be an advantage.

• Proficient in Microsoft Excel and PowerPoint for data analysis and reporting.

If you are interested to apply, please forward your latest resume to Nursabrina.Zaidi@adecco.com AND staffing@adecco.com
Subject: Job Application - Salesforce CRM Support Analyst

Skills Required