Job Description

Essential ResponsibilitiesSalesforce Configuration and Enhancement

• Collaborate closely with product owners and business users to gather a clear understanding of business objectives and processes.
• Create functional specifications that align with Salesforce best practices and business objectives.
• Configure Salesforce to meet business needs, including customizations, automation, and data integrations.
• Conduct thorough testing and ensure quality assurance of system changes before deployment.
• Facilitate user acceptance testing (UAT) and provide training and support to ensure successful adoption of new features and enhancements.

Documentation Management

• Work closely with stakeholders, administrators, and developers to gather information and create comprehensive documentation for our Salesforce orgs and integrated systems.
• Document existing configurations, customizations, workflows, and data models to ensure a clear understanding of the systems\' architecture.
• Develop user guides, standard operating procedures (SOPs), and best practice documents for various business processes.
• Continuously update and maintain the documentation repository to ensure accuracy and accessibility.

Data Analysis and Reporting

• Analyze data from various systems and Salesforce orgs to identify trends, patterns, and insights.
• Develop meaningful reports and dashboards to provide stakeholders with actionable information for decision-making.
• Identify data quality issues and work with relevant teams to implement data cleansing and data governance practices.

Task Management and Prioritization

• Collaborate with cross-functional teams, including developers, testers, and stakeholders, to define and prioritize project tasks in alignment with Agile principles.
• Participate in Agile ceremonies, such as sprint planning, daily stand-ups, and retrospectives, actively contributing to the team\'s understanding of project requirements and progress.
• Break down complex project requirements into smaller, actionable tasks, ensuring clarity and feasibility for the development team.
• Create and maintain the product backlog, continuously refining and prioritizing user stories based on business value, dependencies, and feedback.
• Work closely with the Product Owner to ensure that requirements are well-defined, prioritized, and ready for development.
• Facilitate discussions to resolve conflicting priorities and dependencies, ensuring efficient task allocation and resource utilization.
• Provide regular updates on task status and velocity to stakeholders, promoting transparency and facilitating effective decision-making.
• Collaborate with the development team to address any questions, clarify requirements, and provide guidance on task execution.

Project Management

• Support Salesforce enhancement projects by assisting in project planning, coordination, and monitoring.
• Collaborate with cross-functional teams to define project requirements, deliverables, and timelines.
• Assist in risk identification and mitigation strategies to ensure successful project outcomes.
• Provide regular project status updates and communicate effectively with stakeholders.

Job requirementsFunctional Skills and Knowledge

• Ability to create comprehensive documentation using modern practices and methodologies.
• Proven experience in Salesforce configuration, customization, and data management.
• Familiarity with Salesforce CPQ, Flow and sharing model. Experience with Salesforce CRM Analytics (Tableau) and Account Engagement (Pardot) would be a plus.
• Experience with agile methodologies and tools (Jira).
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with technical and non-technical stakeholders.
• Self-motivated and proactive, with the ability to work independently and prioritize tasks.
• Salesforce certifications are a plus.
• An ability to quickly learn and understand business processes, identify and challenge inefficiencies within them and understand how they are effectively digitalized.
• Experience working in FMCG, Healthcare or Technology industries and a shared services environment with stakeholders in multiple countries would be a plus.

Soft Skills

• A passion for working with Salesforce and associated technologies.
• Communication and presentation skills.
• Interpersonal and consultative skills.
• Facilitation skills.
• Analytic thinking and problem solving.
• Process modelling.
• Detail and process oriented.
• High affinity with technology, innovation, and change.
• Ability to work independently.
• Ability to collaborate effectively with diverse teams.

Education

• Bachelor\'s degree or equivalent in Information Technology, Computer Science, or a related field.

Work Experience

• 5+ years of experience in a senior Salesforce functional role.

Requisition Number: 153693Job Function: Information Technology

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